Fabiola Carrillo

I greeted customers at the door and established a friendly atmosphere. I conducted product demonstrations and presentations in both English and Spanish, effectively communicating the features and benefits to prospective clients. I engaged with English and Spanish-speaking customers to understand their needs and present suitable product and service options. I consistently closed sales deals, achieving or exceeding quarterly sales targets. Additionally, I provided exceptional after-sales support in both languages, fostering customer loyalty and encouraging repeat business in a competitive market.

• Answered 60 to 80 inbound calls regarding troubleshooting, complaints, and recommendations with details of products and services. Assisted with sales, emails, and chats to provide a more pleasant and efficient service to our customers. Addressed queries, monitored calls, and assisted customers with instructions on the proper way of installing and utilizing their products. Achieved a customer satisfaction score exceeding 90% through effective communication and problem-solving skills.

• Assisted residential and commercial customers by coordinating natural gas services such as connection, disconnection, and re-connection. Assessed needs of customers to prioritize urgency needs and response time. Dispatched technicians to appropriate customers. Handled customers inquiries, billing questions, payments and service requests. Managed high-volume inbound calls while providing exceptional customer service in both English and Spanish.

• Provided attentive and personalized service to guests, enhancing their dining experience and fostering customer loyalty. Collaborated with kitchen staff to expedite orders and accommodate special requests, maintaining a smooth workflow. Cleared tables to ensure safe hygiene.

• Developed new filing and organizational practices. Assisted the manager with clerical needs. Paid invoices. Reviewed contracts for accuracy. Maintained utmost discretion when dealing with sensitive topics. Scheduled and coordinated meetings, appointments, and arrangements for supervisors and managers.

• Warmly greeted visitors, prospective renters, and current residents. Provided potential tenants with information and tours of facilities and available units. Conducted credit checks and verified other references as directed by Leasing Manager. Prepared leases for Leasing Manager’s review and approval. Coordinated move-in dates, materials, and processes.

• Managed front desk operations, ensuring exceptional customer service and a welcoming environment. Assisted customers with processing Western Union transactions, and purchases. Completed returns of merchandise. Obtained money from cashiers and placed it in the safe. Conducted daily cash handling and financial reporting, achieving a balanced cash drawer with minimal discrepancies. Responsible for making deposits to the bank. Assisted cashiers with void transactions.