WOODLEN JEAN BAPTISTE

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
• Consulted with customers to determine best methods to resolve service and billing issues.
• Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
• Handled client inquiries with exceptional professionalism and enthusiasm.
• Applied cultural knowledge and interpersonal abilities to help customers open up and explain concerns.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
• Prepared and deliver customer sales quotes

Work in a fast

• Delivered real-time, accurate oral translations and interpretations for clients.
• Sat in on meetings to provide members with oral translations of conversations and information.
• Reviewed and analyzed briefing materials before starting translations.
• Provided appropriate contextual information to increase clients understanding of translations.
• Interpreted conference calls and other workplace communications in real-time.
• Developed understanding of specialized concepts for translation by consulting subject matter experts and other colleagues.
• Recognized by management for providing exceptional customer service.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

• Translated written healthcare text from handouts and brochures to prepare printed medical information in Haitian creole.
• Documented patient encounters and maintained monthly statistics.
• Collaborated with patient navigators and social workers to support patient interpretation needs.
• Interpreted verbal and written information during examinations, tests and treatments.
• Responded to requests from healthcare staff or physicians for interpreter services.
• Communicated with healthcare staff about patient cultural beliefs and customs impacting care by explaining acceptable treatment options.