Hi, I’m
Sharon Viramontes
Customer Service
Corona,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
years of professional experience
3
years of post-secondary education
2
Languages
Work History
AT&TCorona, CA
Bilingual Retail Sales Consultant
10.2021 - 09.2022
Job overview
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Exceeded sales goals by 140% utilizing exemplary customer service skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Increased sales and customer satisfaction through personalized servicing.
- Provide exceptional customer service.
AT&T MobilityGuadalajara, Jal.
Bilingual Customer Service/Collections Representative
10.2018 - 04.2021
Job overview
- Answered up to 70 calls per day in busy, fast-paced office for both English and Spanish speaking customers.
- Initiated outbound calls to respond to inquiries and to follow-up with previous contacts.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
- Improved overall efficiency 100% by anticipating needs and providing outstanding support.
T-MobileGuadalajara, Jal.
Technical Support Representative
06.2016 - 02.2017
Job overview
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi and cellular.
- Used ticketing systems to manage and process support actions and requests.
Education
Escuela Preparatoria No.20, Guadalajara, Jal.
High School Diploma
09.2014 - 12.2017
Skills
Excellent Communication
Timeline
Bilingual Retail Sales Consultant
AT&T
10.2021 - 09.2022
Bilingual Customer Service/Collections Representative
AT&T Mobility
10.2018 - 04.2021
Technical Support Representative
T-Mobile
06.2016 - 02.2017
Escuela Preparatoria No.20
High School Diploma
09.2014 - 12.2017
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