Kendri Paredes
Summary
Bilingual Customer Service Professional with a strong background in luxury hospitality and guest relations. Delivers personalized service through effective communication and attention to detail. Creates memorable experiences and resolves issues efficiently. Fluent in English and Spanish, with proven organizational and administrative abilities.
Overview
9
9
years of professional experience
Work History
Bilingual Retail Sales Consultant
AT&T
Chicago, Illinois
02.2026 - Current
- Connected with customers by delivering tailored product information and recommendations that met their needs.
- Guided customers in product selection and addressed service inquiries to enhance shopping experience.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Reviewed sales data to uncover trends and refined sales strategies to better align with customer preferences.
- Developed promotional strategies to increase sales volume.
- Processed transactions efficiently using point-of-sale systems and cash handling procedures.
Ambassador
Cayo Levantado Resort Forbes Travel Guide
Samaná, Dominican Republic
03.2024 - 06.2025
- Delivered personalized guest services for high-end clientele, enhancing comfort and satisfaction throughout stays.
- Coordinated reservations, special requests, and daily itineraries with professionalism and meticulous attention to detail.
- Managed reservations, special requests, and daily itineraries with professionalism and attention to detail.
- Worked with resort departments to create seamless guest experiences.
Butler/Guest Service Representative
Secrets Tides Resort Punta Cana
Punta Cana, Dominican Republic
10.2023 - 02.2024
- Anticipated guest needs and provided proactive service solutions.
- Collaborated daily with housekeeping, food & beverage, and concierge teams to enhance guest satisfaction.
- Anticipated guest needs and delivered proactive service solutions to ensure memorable experiences.
Passenger Service Representative
Swissport Dominicana
Samaná, Dominican Republic
10.2017 - 04.2018
- Facilitated passenger check-in and boarding pass issuance to enhance travel experience.
- Coordinated luggage handling and tracking to ensure timely delivery to passengers.
- Provided information on flight schedules and gate changes to travelers.
- Managed luggage handling and ensured proper tracking of baggage.
Education
Bachelors Degree -
Universidad Autónoma De Santo Domingo (UASD)
Skills
- Retail merchandising
- Sales techniques
- Sales strategies
- Customer engagement
- Bilingual - English & Spanish
- Effective communication
- Relationship management
- Dispute resolution
- Cross-cultural teamwork
- Adaptability and flexibility
- Microsoft Office proficiency
- Sales strategy
Timeline
Bilingual Retail Sales Consultant
AT&T
02.2026 - Current
Ambassador
Cayo Levantado Resort Forbes Travel Guide
03.2024 - 06.2025
Butler/Guest Service Representative
Secrets Tides Resort Punta Cana
10.2023 - 02.2024
Passenger Service Representative
Swissport Dominicana
10.2017 - 04.2018
Bachelors Degree -
Universidad Autónoma De Santo Domingo (UASD)