Jonathon Ferguson
Killeen
Summary
Parts and Service Manager with extensive experience in leading service teams, increasing sales metrics, and managing inventory effectively. Skilled in detailed repairs, welding, and fabrication work. Proficient in diagnosing and resolving complex vehicle issues, executing installations, and emphasizing customer satisfaction. A safety-minded individual with exceptional attention to detail in reading blueprints and schematics. Known for providing excellent customer service and support, while ensuring smooth operations through preventative maintenance. Eager to challenge myself, expand knowledge, and overcome new goals with a quick wit and a passion for continuous learning.
Overview
10
10
years of professional experience
Work History
Store Manager and Sales Manager
TrailersPlus / Interstate Group
Killeen
10.2024 - Current
- Led service team training, guidance, and education
- Conducted detailed repairs and maintenance on customer trailers
- Increased sales metrics by up to 150% for trailers, parts, and service
- Welded repairs and performed fabrication work
- Efficiently diagnosed and resolved issues
- Managed daily parts ordering and inventory control
Welder/Fabricator/Upfitter
American Tank Company
09.2024 - 10.2024
- Executed expert, watertight welding on storage tanks and pipe fittings
- Fabricated add-ons for water pumps
- Repaired water pumps and performed installations
- Ensured top-notch builds by utilizing schematics
- Wired lights and pumps to a 12-volt system
Master Technician
AAMCO
08.2024 - 09.2024
- Diagnosed complex vehicle issues with precision
- Executed welded exhaust repairs with expertise
- Conducted efficient repairs and standard maintenance on vehicles
- Communicated solutions to customers effectively to foster positive customer relationships
- Provided customers with necessary fixes and explanations
RV Technician
Mobile RV Pro
06.2024 - 08.2024
- Executed meticulous work on 12V and 24V systems
- Installed frame-mounted stabilization jacks using welding techniques
U.S. Army
09.2022 - 06.2024
- Interpreted maintenance manuals and specifications for repairing components.
- Documented preventive and corrective maintenance in repair logs.
- Disassembled equipment to identify defects.
- Became an expert in weapons systems and operations.
- Led security and function of an arms room during training exercises.
- Fort Cavazos, TX
Communications Specialist
U.S. Army
07.2022 - 06.2024
- Utilized complex telecommunication equipment for inbound and outbound communication.
- Collaborated with experts to develop and implement communication strategy.
- Demonstrated strong verbal and written communication skills across all organizational levels.
- Managed and utilized Secret level equipment for mission success.
- Ensured effective communication to achieve mission goals.
- Fort Cavazos, TX
Mechanic
U.S. Army
01.2021 - 06.2024
- Coordinated workflow to prioritize and meet deadlines for assigned work orders in a fast-paced military environment.
- Inspected vehicles for damage, recorded findings, and performed necessary repairs to ensure optimal performance.
- Demonstrated expertise in explaining complex repair procedures in layman's terms to enhance customer satisfaction.
- Efficiently dismantled, repaired, and reconstructed faulty assemblies, such as power systems and steering components.
- Managed multiple projects, collaborated with leaders, and utilized power tools to support a high-performing sales team.
- Fort Cavazos, TX
Cook
Waffle House
07.2018 - 07.2019
- Ensured proper plate presentation and garnish setup to meet plating standards.
- Collaborated with front-of-house team to maintain service pace and accommodate guest requests.
- Adapted food preparation methods to address evolving dietary preferences.
- Organized and dated food items in refrigeration units for efficiency.
- Prepared food portions based on recipe guidelines and portion sizes.
Cook, Cashier, Janitor
Dairy Queen
07.2016 - 06.2018
- Sanitized hands for food safety compliance.
- Enforced store cleanliness standards.
- Provided excellent customer service.
- Monitored food preparation procedures.
- Resolved customer issues efficiently.
Education
High School Diploma -
Austin High School
DecaturSkills
- Fast Learner
- Adaptability
- Ability to Work Under Pressure
- Ability to Work in a Team
- Communication Skills
- Inventory Management
- Vehicle Maintenance
- Welding
- Fabrication
- Customer Service
- Diagnostic Skills
Personal Information
Title: Parts and Service Manager
Timeline
Store Manager and Sales Manager
TrailersPlus / Interstate Group
10.2024 - Current
Welder/Fabricator/Upfitter
American Tank Company
09.2024 - 10.2024
Master Technician
AAMCO
08.2024 - 09.2024
RV Technician
Mobile RV Pro
06.2024 - 08.2024
U.S. Army
09.2022 - 06.2024
Communications Specialist
U.S. Army
07.2022 - 06.2024
Mechanic
U.S. Army
01.2021 - 06.2024
Cook
Waffle House
07.2018 - 07.2019
Cook, Cashier, Janitor
Dairy Queen
07.2016 - 06.2018
High School Diploma -
Austin High School