JONATHON FRANKLIN-GARIFFO
Organizational Leadership
Chesterfield,VA
Summary
Dynamic leader with a proven track record in multiple corporate and franchise businesses, adept in critical thinking and problem-solving, significantly enhancing customer loyalty and team performance. Excelled in employee life cycle management and profit & loss analysis, fostering a positive culture and driving multifunctional teams toward exceeding goals. Expert in vendor inventory management, achieving top results in high-stress environments.
Overview
25
25
years of professional experience
Work History
On-Site Service Representative
Grainger Industrial Supply
11.2023 - Current
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. Maintained 95% compliance on KPI's.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Operations Manager
Raising Cane's Chicken Fingers
07.2023 - 11.2023
- Trained and guided team members to maintain high productivity and performance metrics.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Supervised operations for 60 team members and kept employees compliant with company policies and procedures.
- Led hiring, onboarding, and training of new hires to fulfill business requirements. Maintained staffing at 100%.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Absence Management Specialist Supervisor
Matrix Absence Management
01.2020 - 04.2022
- Responsible for the management of the life cycle process of disability and leave of absence claims for 50+ clients under a team of claims of 15 claims examiners.
- Acts as liaison between clients, employees, and healthcare providers while providing excellent customer service and maintaining a high level of confidentiality to all parties involved in the claims process.
- Responsible for reviewing medical documents and determining benefit approval based on disability guidelines.
- Served as a mentor to other claims supervisors on all teams. Assisted with additional tasks to keep projects on task and meet tight deadlines
Human Resources Payroll Specialist
Areotek
01.2019 - 01.2020
- Oversee the lifecycle management of a portfolio of 300+ contract employees. Verified, monitored, and processed payroll weekly.
- Processed and issued employee paychecks and statements of earnings and deductions. Reconciled payroll discrepancies with thorough reviews of time sheets and work charts.
- Verified attendance, hours worked and pay adjustments to post information onto designated records. Manage communications between multiple departments regarding contractor information, unemployment, benefits, and time-sensitive data.
- Served on the corporate Diversity & Inclusion Board as Team Lead for Community Outreach.
Store Manager Trainer
Starbucks Coffee Company
01.2018 - 01.2019
- Responsible for day-to-day operations of retail sales environment ranging in annual sales of $2.5 to $3 million.
- Achieved top customer connection scores in the district multiple months in a row. Focusing on partner development to create meaningful customer connections.
- Managed operations including profit and loss control, as well as hiring and training of new employees.
- Created incentives to increase top-line sales while managing expenses to drive the highest possible profit.
Operations and Training Leader
Peterson Burge Enterprises
01.2009 - 01.2018
- Increased employee performance with motivational strategies, hands-on coaching, and fair discipline.
- Cultivated trust, empowerment, and personal accountability virtues to build successful business cultures.
- Motivated exceptional performance from team members, empowering staff to handle problems and seek out opportunities for improvement
- Recruited, hired, and onboarded district staff and implemented initiatives to maintain a low turnover rate.
- Optimized training programs with retrospective evaluations of training course success combined with employee and instructor feedback.
- Kept programs in alignment with current company training demands by regularly assessing employees and business objectives.
- Spearheaded continuous improvement strategies and optimized approaches to track production metrics and data analysis
- Analyzed key metrics and developed actionable solutions to close gaps, and reduce operational deficiencies and financial risks.
- Arranged Restaurant Food Safety Manager testing of 26 locations through ServSafe as a certified proctor, supervising all planning and logistics.
Branch Rental Manager
Enterprise Rent-A-Car
Kingman , Arizona
01.2004 - 10.2009
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Cell Phone Sales Representative
Cellular One
Kingman , Arizona
01.2003 - 01.2005
- Handled cash transactions accurately and efficiently, minimizing discrepancies in end-of-day reports.
- Stayed up-to-date on the latest mobile devices and plans, ensuring accurate information was provided to customers.
- Boosted overall customer satisfaction by providing personalized recommendations and product demonstrations.
- Organized store displays for optimal visibility, leading to increased customer interest and inquiries.
Assistant Restaurant General Manager
Taco Bell
Kingman , Arizona
09.1999 - 01.2003
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Coordinated private events, working closely with clients to ensure their vision was executed flawlessly while maximizing profitability for the restaurant.
- Maintained compliance with health and safety regulations, ensuring safe dining environment for customers and staff.
Education
High School Diploma -
Kingman High School
Kingman, AZ05.2002
Organizational Leadership
Arizona State University
Tempe, AZSkills
- Goal orientated
- Driven multifunctional coach
- Critical thinking
- Problem solving
- Employee life cycle management
- Profit & Loss analysis
- Experienced presenter
- Facilitator
- Team building
- Positive culture creator
- Vendor Inventory management
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionFlexible work hours4-day work weekTimeline
On-Site Service Representative
Grainger Industrial Supply
11.2023 - Current
Operations Manager
Raising Cane's Chicken Fingers
07.2023 - 11.2023
Absence Management Specialist Supervisor
Matrix Absence Management
01.2020 - 04.2022
Human Resources Payroll Specialist
Areotek
01.2019 - 01.2020
Store Manager Trainer
Starbucks Coffee Company
01.2018 - 01.2019
Operations and Training Leader
Peterson Burge Enterprises
01.2009 - 01.2018
Branch Rental Manager
Enterprise Rent-A-Car
01.2004 - 10.2009
Cell Phone Sales Representative
Cellular One
01.2003 - 01.2005
Assistant Restaurant General Manager
Taco Bell
09.1999 - 01.2003
High School Diploma -
Kingman High School
Organizational Leadership
Arizona State University
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