Jonathon Guzman
Winston-Salem,NC
Summary
High-performing professional with extensive experience across multiple industries, including health and safety (compliance, investigation, program management, emergency response), customer service (management, escalation), human resources (payroll, onboarding, training, workers compensation & employee leave management), and technical support (Windows OS, Microsoft Office, troubleshooting). Demonstrated expertise in effectively managing diverse responsibilities and delivering exceptional results. Adept at leveraging strong communication and problem-solving skills to drive operational efficiency and exceed organizational goals.
Overview
8
8
years of professional experience
Work History
Workplace Health and Safety Manager
Amazon (DLT6 Delivery Station)
2023.12 - Current
- Possess a thorough understanding of local/regional and federal regulations and company policy
- Provide guidance and oversight to ensure compliance to all applicable Amazon WHS Policies
- Measure site’s performance against published requirements in WHS policies
- For all deficiencies, identify a plan for the site to implement and fix all identified deficiencies
- Analyze WHS metrics and review incident trends to justify the allocation of appropriate resources to areas where the WHS risk is highest
- Perform frequent site WHS audits to identify all non-compliant equipment and/or processes at the site
- Implement solutions to eliminate exposure to these risks and prevent injury at other sites
- Review all changes to ensure new equipment and process are compliant
- Audit recordkeeping practices and Austin entries to ensure compliance to global WHS standards and regulations
- Audit the workplace organization and Associate behaviors to ensure that training, auditing and scoring methods are accurate and consistent
- Ensure site leadership and Associates are trained and knowledgeable of their responsibilities under each policy
- Conducted job safety analysis and personal protective equipment analysis to identify hazards for elimination and select proper safety equipment to protect employees from hazards of job.
- Developed and implemented safety awareness communications between workers and management to increase hazard awareness.
WHS/EHS Safety Specialist/Emergency Medical Technician
Amazon (GSO1 Fulfillment Center)
2022.06 - 2023.12
- Provide triage, first aid, and/or referral to outside medical providers, if indicated
- Develop a first aid care plan for AAs recovering from an injury, focused on injury improvement, including self-care instructions as needed
- Facilitate and maintain the workers’ compensation and return to work process for associates with work related injuries
- Maintain accurate daily, weekly and monthly metrics to report to onsite management teams and corporate based reporting systems
- Conduct risk assessments related to jobs performed (Job Hazard Analysis) and new equipment introductions
- Facilitate the Workers Compensation process for employee’s who are injured at work
- Communicate with Worker Compensation managers to ensure employees are getting the treatment they need
- Investigate injuries and provide Root Cause Analysis reports
- Develop and implement health and safety plans, enforce policies and evaluate practices and facilities to ensure compliance with legal guidelines
- Conduct safety training for management/new hires
- Recommend solutions to issues, improvement opportunities or prevention measures
- Recommending appropriate risk mitigation measures to management, including ergonomics.
- Gathered information, prepared reports, and drafted correspondence related to cases.
- Supported audit procedures to check all procedures, processes and work standards.
- Aligned work processes with bodily mechanics to improve job function which reduced workplace repetitive movement injuries by 35%.
Manager
City of Greensboro (Greensboro Aquatic Center)
2022.01 - 2022.06
- Handling all customer servicing needs and support for our members
- Event Management (Olympic Level Events)
- Managing staff of 25+ employees
- Provide emergency medical care to anyone in need
- Scheduling of shifts and training assignments
- Making sure all aquatic safety standards are in-compliance
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Floatation Therapy Manager
Float 8 Wellness Lounge
2021.04 - 2021.12
- Provide an exceptional experience within the business to strive for maximum comfort and wellness for the customer
- Train and develop advisors to excel and promote the needs of the business
- Monthly scheduling and metrics
- Conducting inventory and maintenance.
- Trained, motivated and advised therapy staff on correct procedures.
- Wrote and enforced policies governing successful care delivery and staff performance.
- Coordinated staff schedules for optimal coverage of customer demands.
USLA Ocean Rescue Lifeguard/EMT-Basic
Palm Beach County
2020.06 - 2021.12
- Providing emergency medical care to anyone in need
- Scheduling and patrolling parks and beaches
- Patrolled beach to check on beach-goers and identify unauthorized activities such as alcohol use.
- Responded promptly to emergencies on beach and in water, administered first aid and CPR and coordinated hospital transportation.
- Simulated rescue conditions regularly with team members to maintain water rescue proficiency.
- Verified first aid supplies each day to effectively handle any emergency.
- Prevented public from accessing water during rip tides, strong undertow or presence of animals such as sharks and jellyfish swarms.
- Scheduled, coordinated and conducted in-service training for 30+ lifeguards to promote full competence in first aid, CPR, and water rescue techniques.
- Promoted guest satisfaction by offering exceptional support and helping with location or facility questions.
Customer Service Manager – Retail
Stock X
2020.04 - 2021.12
- Handling all customer servicing needs and support for our customers by providing problem-solving resources
- Take ownership of individual customer queries from start to finish, liaising with internal stakeholders to ensure positive outcomes for our customers
- Manage customer service staff, communicates job expectations, and performs appraisals and job reviews
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Listen and respond to customer needs and concerns
- Contribute customer service procedures and trends and determines system improvements
- Accomplish customer service human resource objectives by recruiting, selecting, training and coaching employees
- Developed and maintained relationships with customers and suppliers through account development.
USLA Ocean Rescue Lifeguard/EMT-Basic
City of Delray Beach Fire Department
2019.05 - 2021.05
- Providing emergency medical care to anyone in need
- Scheduling and patrolling parks and beaches
- Patrolled beach to check on beach-goers and identify unauthorized activities such as alcohol use.
- Responded promptly to emergencies on beach and in water, administered first aid and CPR and coordinated hospital transportation.
- Simulated rescue conditions regularly with team members to maintain water rescue proficiency.
- Verified first aid supplies each day to effectively handle any emergency.
- Prevented public from accessing water during rip tides, strong undertow or presence of animals such as sharks and jellyfish swarms.
- Scheduled, coordinated and conducted in-service training for 30+ lifeguards to promote full competence in first aid, CPR, and water rescue techniques.
- Promoted guest satisfaction by offering exceptional support and helping with location or facility questions.
Patient Care Technician
Delray Trauma Center
2019.10 - 2020.02
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Facilitated personal hygiene management, feeding and ambulation.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Upheld infection control and prevention policies across different patient-facing areas.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Lifeguard/Pool Manager
City of Boca Raton Meadows Park Pool
2017.04 - 2019.04
- Enhancing the customer experience by providing swim lessons and aquatic programs
- Event Management
- Customer relations and event management.
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Provided friendly customer service to guests and addressed concerns.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Ocean Rescue Lifeguard/Customer Service Coordinator
Hillsboro Club
2017.02 - 2018.04
- Keep patrons safe from any aquatic danger in the pool or the ocean
- Providing emergency medical care to anyone in need
- Provide an exceptional experience within the business to strive for maximum comfort and wellness for the customer.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective member satisfaction rates.
- Cross-trained and provided backup support for organizational leadership.
- Met customer call guidelines for service levels, handle time and productivity.
Education
No Degree - Business Administration And Management
Nassau Community College
Garden City, NYNo Degree - OSHA 30
Occupational Safety And Health Administration
Online10.2022
Emergency Medical Technician - Emergency Medical Technology
Palm Beach State College
Lake Worth, FL08.2019
Skills
- Bilingual - English and Spanish
- Microsoft Suite, Adobe Suit, Microsoft Office, Zendesk, Paycom, ADP, Gusto
- Conflict Resolution
- Situational Awareness
- Customer Service Professional
- Safety/Loss Prevention/Accident Investigation
- Lockout and tagout procedures
- Confined Space Entry
- Environmental Management
- Project Management
- Staff Management
- Recruiting, Onboarding and Orientation, Performance Management, Training & development
Timeline
Workplace Health and Safety Manager
Amazon (DLT6 Delivery Station)
2023.12 - Current
WHS/EHS Safety Specialist/Emergency Medical Technician
Amazon (GSO1 Fulfillment Center)
2022.06 - 2023.12
Manager
City of Greensboro (Greensboro Aquatic Center)
2022.01 - 2022.06
Floatation Therapy Manager
Float 8 Wellness Lounge
2021.04 - 2021.12
USLA Ocean Rescue Lifeguard/EMT-Basic
Palm Beach County
2020.06 - 2021.12
Customer Service Manager – Retail
Stock X
2020.04 - 2021.12
Patient Care Technician
Delray Trauma Center
2019.10 - 2020.02
USLA Ocean Rescue Lifeguard/EMT-Basic
City of Delray Beach Fire Department
2019.05 - 2021.05
Lifeguard/Pool Manager
City of Boca Raton Meadows Park Pool
2017.04 - 2019.04
Ocean Rescue Lifeguard/Customer Service Coordinator
Hillsboro Club
2017.02 - 2018.04
No Degree - Business Administration And Management
Nassau Community College
No Degree - OSHA 30
Occupational Safety And Health Administration
Emergency Medical Technician - Emergency Medical Technology
Palm Beach State College
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