Jonathon Hernandez
Kyle,TX
Summary
Driven by a strong mechanical aptitude and exceptional customer service skills, I consistently exceeded service goals at Roger Beasley Mazda South, leveraging diagnostic tools and innovative problem-solving to enhance shop productivity and customer trust. My leadership as an Irrigation Foreman at La Raza Contracting LLC further showcases my ability to manage teams and projects efficiently, achieving high-quality workmanship and reducing water waste through meticulous system analysis and maintenance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Express Technician
Roger Beasley Mazda South
09.2023 - Current
- Increased customer trust by communicating transparently about repair processes and timelines involved.
- Conducted multi-point inspections of customer vehicles to identify needed maintenance services and repairs.
- Leveraged diagnostic tools and special service equipment to test components and systems.
- Assisted in inventory management, ensuring the availability of parts required for common express services.
- Contributed to a positive customer experience by providing exceptional service as well as accurate information regarding vehicle maintenance schedules and recommendations.
- Collaborated with team members to ensure a smooth workflow, resulting in reduced wait times for clients.
- Exceeded monthly service goals consistently by effectively managing workload during peak periods.
- Improved overall shop productivity by maintaining a clean and organized workspace, allowing for optimal performance of daily tasks.
Irrigation Foreman
La Raza Contracting LLC
08.2019 - 09.2023
- Developed comprehensive maintenance schedules to keep irrigation systems running efficiently yearround.
- Reduced water waste by closely monitoring irrigation systems for leaks, malfunctions, and inefficiencies.
- Identified cost-saving opportunities by evaluating alternative materials or methods without compromising quality or performance standards.
- Implemented innovative troubleshooting processes that expedited diagnosis and repair of malfunctioning systems, minimizing downtime and customer complaints.
- Conducted regular preventative maintenance on company vehicles and equipment to minimize downtime due to mechanical failure.
- Continuously updated personal knowledge of industry advancements by attending professional conferences, workshops, and online courses.
- Managed a team of skilled workers, ensuring timely completion of projects and high-quality workmanship.
- Maintained positive working relationships with suppliers, negotiating favorable pricing on materials while ensuring timely delivery to job sites.
- Scheduled and oversaw maintenance, repair and installation activities.
- Created and maintained daily and weekly reports for upper management.
- Supervised team of installers and mechanics to complete work on time and to company standards.
Education
No Degree - Business Management
Texas State University
San Marcos, TXHigh School Diploma -
Lehman High School
Kyle, TX05.2015
Skills
- Power Tools Operation
- Equipment Calibration
- Mechanical Aptitude
- Schematic Interpretation
- Electrical knowledge
- System Analysis
- Customer Service
- Problem-Solving
- Attention to Detail
- Dependable and Responsible
- Parts Ordering
- Safety Compliance
- Documentation skills
Timeline
Express Technician
Roger Beasley Mazda South
09.2023 - Current
Irrigation Foreman
La Raza Contracting LLC
08.2019 - 09.2023
No Degree - Business Management
Texas State University
High School Diploma -
Lehman High School
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