Jonathon Masters
Stone Mountain,GA
Summary
At Jim Ellis Automotive Group, I excelled as a Collision Advisor Damage Estimator, leveraging my strategic planning and problem-solving skills to enhance customer satisfaction and streamline repair processes. My adept relationship building and organizational abilities ensured high-quality outcomes, significantly improving efficiency and collaboration with insurance companies for fair settlements. Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
13
13
years of professional experience
Work History
Collision Advisor Damage Estimator
Jim Ellis Automotive Group
10.2011 - Current
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Collaborated with insurance companies to negotiate fair settlements for vehicle repairs.
- Conducted ongoing quality checks on completed repairs before returning vehicles to customers, ensuring highest level of workmanship standards were met consistently.
Education
High School Diploma -
Stockbridge High School
Stockbridge, GA05.2007
Skills
- Relationship Building
- Strategic Planning
- Training and mentoring
- Research abilities
- Time Management
- Organizational Skills
- Problem-Solving
Timeline
Collision Advisor Damage Estimator
Jim Ellis Automotive Group
10.2011 - Current
High School Diploma -
Stockbridge High School
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