JONATHON MCDOWELL
Millwood,GA
Summary
Results-driven professional with extensive experience in customer relationship management and operational efficiency. Demonstrated expertise in bilingual communication, effective decision-making, and building strategic partnerships to elevate brand visibility and customer satisfaction.
Overview
12
12
years of professional experience
Work History
CEO/Small Business Owner
Aire Serv of Valdosta
03.2024 - Current
- Developed strategic business plans to enhance operational efficiency and drive revenue growth.
- Implemented performance metrics to evaluate team effectiveness and improve service delivery.
- Fostered relationships to support community and build brand visibility.
- Streamlined operational processes, reducing overhead costs while maintaining service quality standards.
Sales Advisor
Aire Serv of Southeast Ga
06.2018 - 03.2024
- Educated clients on HVAC systems, ensuring informed decisions and satisfaction.
- Assisted in identifying customer needs through effective communication and active listening techniques.
- Developed rapport with clients to foster long-term relationships and repeat business opportunities.
- Coordinated service schedules, optimizing technician assignments for maximum efficiency.
Firefighter
City of Douglas - Douglas Fire Dept
06.2014 - 06.2018
- Responded to emergency calls, providing critical support in fire suppression and rescue operations.
- Operated firefighting equipment including hoses, pumps, and aerial ladders during emergency situations.
- Conducted regular inspections of fire apparatus and equipment to ensure operational readiness.
- Collaborated with team members to develop and execute training drills for various emergency scenarios.
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
Education
Technical Diploma - HVAC
Coastal Pines Technical College
Waycross, GA01-2022
Skills
- Effective decision making
- Operational excellence
- Customer focus
- Strategic visioning
- Medical assistance
- First aid and CPR
- Emergency support
- Personal protective equipment
- Active listening
- Relationship building
- Bilingual in spanish and english
Timeline
CEO/Small Business Owner
Aire Serv of Valdosta
03.2024 - Current
Sales Advisor
Aire Serv of Southeast Ga
06.2018 - 03.2024
Firefighter
City of Douglas - Douglas Fire Dept
06.2014 - 06.2018
Technical Diploma - HVAC
Coastal Pines Technical College