Summary
Overview
Work History
Education
Skills
Timeline
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Jonathon Shannon

Nashville

Summary

Appeals Coordinator with a proven track record at the Department of Human Services, adept at conflict resolution and case analysis. Resolved appeals pre-hearing, ensuring compliance with policies. Recognized for fostering teamwork and client advocacy, enhancing operational efficiency, while maintaining confidentiality and attention to detail.

Overview

2026
2026
years of professional experience

Work History

Appeals Coordinator

Dept of Human Serves
Nashville
02.2002 - Current
  • Research appeals to ensure that DHS follows policies and procedures while processing applications for SNAP, TANF, and Child Support cases. The records are presented at an appeals hearing when clients dispute the actions taken on the case by the department.
  • Resolve appeals ahead of the hearing dates by contacting the Department to make corrections on the case, or by contacting the client to help resolve their issues that are being appealed.
  • Working as a team to ensure all appeals are processed in a timely manner. Assisting clients and coworkers in resolving appeals and meeting deadlines.
  • Presenting complex information in a simplistic manner for complete understanding among all parties.

Field Staff Supervisor

Dept of Human Services
Nashville
02.2002 - Current
  • Supervised a team of twelve eligibility caseworkers who processed applications for SNAP and TANF benefits. Conducted weekly team meetings, completed employee evaluations, and assisted in training staff to process applications.
  • Supervised a Mobile SNAP unit that established community links with other social service agencies to offer on-site application processing for their clients. Agencies such as Rooms at the Inn, Catholic Charities, and various community centers, like Martha O'Brian, participated.
  • Assisted in training employees to process expedited SNAP cases by ensuring they had proper knowledge of the application processing system, and helping them understand and apply policies and procedures.

Eligibility Counselor

Dept of Human Services
Nashville
02.2002 - Current
  • Learned policies and procedures to process SNAP, TANF, and TN Care applications.
  • Communication with clients and coworkers to process applications and understand the benefits being offered.

Intercept Family Counselor

Youth Villages AmeriCorps
Nashville
02.2021 - 02.2022
  • Intensive In-Home Family Counseling.

Guidance Counselor Assistant

Stones River Academy
Murfreesboro
  • Create treatment plans for students.
  • Assist in supervising staff and students.
  • Conduct Group Counseling

Liaison Teacher Counselor

Magnolia Academy
Columb
  • Conducted home studies and group counseling for juvenile offenders to reunite them with their families.

Education

Bachelor of Arts - Psychology

University of North Carolina At Charlotte
Charlotte, NC
12-1999

Skills

  • Case analysis
  • Application processing
  • Conflict resolution
  • Data management
  • Client advocacy
  • Team building
  • Problem solving
  • Attention to detail
  • Time management
  • Policy interpretation
  • Confidentiality
  • Continuous learning mindset
  • Organizational skills
  • Conflict management

Timeline

Intercept Family Counselor

Youth Villages AmeriCorps
02.2021 - 02.2022

Appeals Coordinator

Dept of Human Serves
02.2002 - Current

Field Staff Supervisor

Dept of Human Services
02.2002 - Current

Eligibility Counselor

Dept of Human Services
02.2002 - Current

Guidance Counselor Assistant

Stones River Academy

Liaison Teacher Counselor

Magnolia Academy

Bachelor of Arts - Psychology

University of North Carolina At Charlotte

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Jonathon Shannon