Jonathon Smith

• Efficiently provide IT field service to 7 locations throughout 7 stores while incorporating self-initiative, detailed reporting, and time management.
• Collaborated with stores to locate replacement components and resolve advanced problems.
• Researched and identified solutions to technical problems.
• Helped streamline repair processes and update procedures for support action consistency.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Collaborated with vendors to locate replacement components and resolve advanced problems

Completed B.S., B.S., and M.A. at Ambassador Baptist College while doing Pastoral work for local churches and church starting ministries.

• Support Marine Corps Camp Lejeune enterprise-level networks, Marine Corps East (MCIEAST), and deployed units through contract position supported by Next Generation Enterprise (NGEN) for UNCLASSIFIED and SECRET environments.
• While working in contingency with network/cyber entities, Provide System and network Administration, System analysis, and troubleshooting.
• Resolved over 2,500 tickets ranging from on-call field tech support, network outages, Disaster Recovery, Port security, Network management, Layer 1 cable installation and management, registry restores, encryption errors, and to employ other troubleshooting capabilities.
• Maintain Network functionality by observing any abnormalities and network outages via Spectrum.

• Employed system administration in Secret/Top Secret(SCI) environments to support personnel.
• Developed and implemented in-house technical solutions to complex problems while ensuring multiple classified and unclassified networks' confidentiality, availability, and integrity.
• Interpreted and carried out technical directives from higher command in conjunction with leading, mentoring, and efficiently training junior personnel to be technically proficient.
• Installed, configured, and maintained various layer 3 Cisco devices necessary network segments.
• Configured and deployed over 400 workstations to support triennial refresh.