Jonathon Tuthill
Geneva,NY
Summary
Technical Sales Support Engineer skilled in providing remote and on-site technical assistance in IT and telecommunications. Collaborates with cross-functional teams to resolve complex system issues while maintaining client satisfaction. Trains clients on new systems and software to facilitate transitions and boost user confidence. Proficient in blueprint reading and project estimation, developing competitive solutions aligned with customer objectives.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Technician
Tech Support One LLC
Seneca Falls, NY
09.2019 - 12.2026
- Administrative IT Technician
- Delivered remote and on-site assistance to clients, resolving issues efficiently and professionally.
- Maintained detailed records of service calls, resolutions, and equipment updates. Ability to design, sets up, maintain, and secures an organization's computer networks
- Collaborated with internal teams to address complex system issues and implement long-term solutions.
- Trained clients on new systems and software, promoting seamless transitions and building user confidence.
- Facilitated communication strategies for clients, improving overall operational effectiveness., Oversaw managed services accounts, delivering customized IT solutions aligned with client needs., Developed client relationships for VoIP services, enhancing their communication infrastructure.
Sales Manager/Finance Manager
Solutions
Seneca Falls, NY
01.2019 - 09.2019
- Develop and train new hires daily on company and product demonstration while providing an atmosphere that promotes positivity and teamwork.
- Anticipated client needs to enhance service delivery and client satisfaction.
- Schedule and confirm daily appointments
- Ensured appropriate business dress to uphold company standards.
- Proactively identified and addressed client needs during interactions.
- Develop and train new hires daily on company and product demonstration while providing an atmosphere that promotes positivity and team work.
- Always dress professional
Sales Consultant
Auto Outlets USA
Farmington, NY
05.2018 - 12.2018
- Engaged customers in sales conversations throughout the day.
- Consulted customers on used vehicle options at Auto Outlets USA dealership.
- Presented vehicle features, pricing, and financing options to prospective buyers.
- Scheduled and accompanied customers on test drives around dealership lot.
Apprentice
Miles and May Funiture works
Geneva, NY
02.2018 - 05.2018
- Crafted and fabricated modern contemporary furniture using wood working techniques
- Performed TIG and MIG welding across various wood working projects
- Executed HVAC and electrical installations in both residential and commercial settings
- Delivered high-end craftsmanship in furniture
- Blended modern and Art Deco styles in designs
Marketing Team Leader
R&F Acquisition group
Syracuse, NY
01.2018 - 02.2018
- Facilitated career development workshops for employees,direct marketing,customer retention
- Led marketing team for R&F Acquisition group acquisition campaigns.
- Directed brand messaging across digital and print channels.
- Coordinated lead generation efforts with sales and operations teams.
Marketing Intern
Erie Construction
Rochester, NY
04.2017 - 12.2017
- Lead generation for both residential and commercial roofing, windows, and vinyl siding. Met and exceeded performance objectives. Controlled conversations to effectively deliver pitches with professional accuracy.
- Supported roofing and siding marketing campaigns for home improvement prospects.
- Created social posts highlighting Erie Construction services and project benefits.
- Researched homeowner trends and local competitor messaging for campaign planning.
Youth Advocate
Youth Advocate Programs, Inc.
06.2012 - 04.2017
- YAP is a nationally recognized, nonprofit organization exclusively committed to the provision of community-based alternatives to out-of-home care through direct service, advocacy and policy change.
- Developed individualized service plans with Youth Advocate Programs case teams.
- Provided crisis intervention and de-escalation during home and community visits.
- Documented progress notes, safety concerns, and service referrals in case records.
Education
Associate - Graphic design and fine arts
Finger Lakes Community College
Canandaigua, NYSkills
- Network troubleshooting
- Computer operation
- Remote technical support
- Software installation
- Desktop computer repair
- CRM software
- Salesforce
- Data Entry
- Document management
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Powerpoint
- NVR,DVR
- Mechanical blueprint interpretation
- Electrical layout diagram interpretation
- Schematic interpretation
- Preventive maintenance
- Technical Proficiency
- SDLC
- Process improvement
- Continuous improvement
- Estimation and proposal
- Customer communication
- Customer service
- Complaint resolution
- On-site customer service
- Serving clients
- Client development
- Sales management systems proficiency
- Technical selling
- Cold calling techniques
- Outside sales
- Sales leadership
- Sales strategy management
- Territory management
- Negotiation
- Appointment scheduling
- Crew management
- Supervision experience
- Team leadership
- Public Speaking
- Community outreach
- Productivity software
- Critical thinking
- Attention to detail orientation
- Analysis skills
- Marketing Team Leader
- Career development workshops experience
- Lead generation experience
- Sales Consultant experience
- Administrative IT Technician experience
- Software installation
- Computer network security
- Remote technical support
Personal Information
Driving License: Driver's License
Certification
Police Civil Service Exam, Qualified top 2%, Basic Advocacy Training, Driver's License, First Aid CPR AED
Publications
- Flcc student awards art booklet
- January 2013
- I received 1st place for a honors arts award published for students and staff
Additional Information
Always go above and beyond, 5 years administrative experience, extreme eye for detail, team leader, firm understanding of budget and cost effectiveness, great interpersonal skills. Understanding of community engagement, I'm also very goal driven and crave success
Timeline
Technician
Tech Support One LLC
09.2019 - 12.2026
Sales Manager/Finance Manager
Solutions
01.2019 - 09.2019
Sales Consultant
Auto Outlets USA
05.2018 - 12.2018
Apprentice
Miles and May Funiture works
02.2018 - 05.2018
Marketing Team Leader
R&F Acquisition group
01.2018 - 02.2018
Marketing Intern
Erie Construction
04.2017 - 12.2017
Youth Advocate
Youth Advocate Programs, Inc.
06.2012 - 04.2017
Associate - Graphic design and fine arts
Finger Lakes Community College