Jonay Heron
Queens,NY
Summary
Seeking a Team member position, Clerk at Dunkin’ Donuts utilizing computer skills, an excellent customer service mindset, and communication skills to benefit the department. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level team member position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
ICED Civic Ambassador
Miami Dade College Kendall Campus
2023.08 - 2023.12
- Maintained a clean and tidy work area
- Demonstrate telephone communication and courtesy to students and co-workers
- Data entry
- Executed organized telephone communication and planned events
Restaurant Hostess
Elk Rapids Cafe
2023.04 - 2023.08
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Checked in with servers to confirm preparedness before seating customers.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Front Desk Receptionist
GQ Gentlemen’s Grooming Lounge
2021.01 - 2022.06
- Demonstrated telephone communication and front desk reception competency in a high-volume environment averaging over 30 calls per day
- Maintained a clean and tidy work area every day
- Called customers to confirm appointments and received calls to schedule appointments
- Accurately recorded data on customers and co-workers for accurate record-keeping
- Greeted customers with courtesy, took and delivered messages in a timely manner
Education
Associate Health Science - Health Administration
Queensborough Community College
Oakland Gardens, NYAssociate In Arts - Health Services Administration
Miami Dade College
Miami, FL04.2023
High School Diploma -
Rusea's High School
Hanover, Jamaica06.2019
Skills
- MS Office /Google/Internet/social media
- Great Math Skills
- Fast Learner and Strong Organizational Skills
- Effective Collaborator and Team Player
- Excellent Phone Etiquette
- Strong Work Ethic/Dependable
- Team Management
- Cross-cultural collaboration
Volunteer Experience
Volunteer, Grange Hill Police Station, Westmoreland, Jamaica, 02/2020, 03/2020, Data entry and organizing and filing of files.
Languages
English
Native or Bilingual
Timeline
ICED Civic Ambassador
Miami Dade College Kendall Campus
2023.08 - 2023.12
Restaurant Hostess
Elk Rapids Cafe
2023.04 - 2023.08
Front Desk Receptionist
GQ Gentlemen’s Grooming Lounge
2021.01 - 2022.06
Associate Health Science - Health Administration
Queensborough Community College
Associate In Arts - Health Services Administration
Miami Dade College
High School Diploma -
Rusea's High School
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