Jonaya Ellis
Houston,TX
Overview
3
3
years of professional experience
1
1
Certification
Work History
Program Coordinator
University Of Houston
02.2023 - Current
- Schedule over 180 medical students to attend visits with patients in underserved communities, enhancing their proficiency in a wide range of medical techniques.
- Support community events by recruiting and registering patients for the Household Centered Care program, ensuring successful enrollment.
- Enhance patient experience through personalized resources, including physician referrals and insurance verification/recommendations.
- Develop and uphold training protocols to streamline workflow for smooth operations
Unit Secretary
SignatureCare Emergency Center
08.2021 - 01.2023
- Assisted the nursing staff with patient check-ins, medication orders, and assigned clerical duties.
- Managed the nursing and registrar station while promptly addressing call lights, ensuring chart organization, and accurately scanning patient documents.
- Aided in delivering exceptional healthcare services by effectively supporting routine patient care assignments and maintaining adherence to established nursing procedures under the guidance of a registered nurse.
- Organized medical records, ensured insurance verification, and handled payment collection for self-pay patients.
Project Specialist
Syneos Health
08.2021 - 01.2023
- Provided comprehensive customer service support by addressing an average of 60 daily calls from patients, physicians, and sponsors regarding insurance queries, prescription holds, and medication complaints.
- Increased operational efficiency by swiftly registering new patients, resulting in shorter call hold times and improved prescription dispensing.
- Ensured safe usage by meticulously documenting and reporting all adverse events related to the Clozapine medication to concerned medication sponsors.
- Successfully maintained all patient lab draws and conducted continuous calculations on ANC and WBCs to ensure safe use.
Education
Bachelor of Science - Nursing
Western Governors University
Houston, TX12.2026
Bachelor of Science - Healthcare Administration
Sam Houston State University
Huntsville, TX12.2020
Skills
- Research
- Medical Terminology
- Insurance Verification
- Customer Service
- Scheduling
- Patient Access
- Call Center
- Epic
- Salesforce
- eClincalWorks
- CentricityEMR
Certification
- BLS Certification - American Heart Association, 2023.
Timeline
Program Coordinator
University Of Houston
02.2023 - Current
Unit Secretary
SignatureCare Emergency Center
08.2021 - 01.2023
Project Specialist
Syneos Health
08.2021 - 01.2023
Bachelor of Science - Nursing
Western Governors University
Bachelor of Science - Healthcare Administration
Sam Houston State University