Jonaya Jackson
Indianapolis,IN
Summary
Proven expertise in insurance products, services and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Insurance Agent
GEICO
Indianapolis, Indiana
01.2024 - Current
- Evaluated customer needs to provide tailored insurance solutions.
- Assisted clients in selecting appropriate insurance coverage options.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Processed policy applications and renewals efficiently and accurately.
Receptionist
Sleep Inn Suites
01.2022 - 01.2024
- Greeted visitors and customers, providing friendly, knowledgeable assistance to enhance their experience.
- Confirmed appointments, communicated with clients, and updated client records
- Resolved customer problems and complaints, ensuring satisfaction and loyalty.
- Processed cash payments accurately and maintained sales and payments records accurately
Service Representative
Social Security Adminstration
Indianapolis, Indiana
01.2020 - 01.2022
- Interviewed clients to determine eligibility for Social Security benefits and programs.
- Reviewed, verified, and processed benefit applications accurately and efficiently.
- Maintained confidential records while ensuring compliance with federal regulations.
- Assisted clients with inquiries about benefits and eligibility requirements.
Education
Associate of Applied Science -
Vincennes University
High School Diploma -
Ben Davis University High School
Skills
- Insurance knowledge
- Market analysis
- Client assessment
- Cash management
- Attention to detail
- Time Management
- Problem solving
- Dependable and Responsible
- Effective communication
- Ethical standards
Certification
- First Aid/CPR certified
- CCMA Certified clinical Medical Assistant
- Certified Caregiver
- Certified Dementia/Alzheimer
Timeline
Insurance Agent
GEICO
01.2024 - Current
Receptionist
Sleep Inn Suites
01.2022 - 01.2024
Service Representative
Social Security Adminstration
01.2020 - 01.2022
Associate of Applied Science -
Vincennes University
High School Diploma -
Ben Davis University High School