Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Shelby Barkoskie

Shelby Barkoskie

Saint Johns

Summary

Dynamic professional with extensive experience in sales and customer service, notably at Insurance Pipeline. Proven ability to build strong client relationships and manage insurance policies efficiently. Skilled in effective communication and meticulous attention to detail, consistently exceeding sales targets while ensuring compliance with industry regulations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Insurance Agent

Insurance Pipeline
12.2024 - Current
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Prepared and reviewed insurance applications to verify compliance with regulations.

Hair and Makeup Artist

The Look and Lifestyle salon
08.2020 - Current
  • Scheduled customer appointments and rearranged individual time slots to meet demand
  • Suggested treatments and styles to suit customer appearance and fashion choices
  • Processed payments, entering sales in register for prompt customer service
  • Bleached, dyed or tinted hair using applicator or brush.
  • Ensured compliance with health and safety regulations when applying cosmetics.
  • Created custom looks for photoshoots and fashion shows.
  • Provided personalized consultations with clients to determine their desired look.
  • Trained or supervised other hairstylists, hairdressers and assistants.
  • Coordinated with photographers and other vendors prior to events or shoots.
  • Responded to customer inquiries by phone, email, and in person.
  • Advised clients on proper hair care techniques to maintain their look between appointments.

Licensed Life Insurance Agent

Bankers Life and Casualty
04.2023 - 12.2023

Patient Access Specialist

Nemours Children's Health
05.2022 - 02.2023
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered
  • Stayed calm under pressure to and successfully dealt with difficult situations
  • Collected and validated patient demographics and insurance information
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment

Medical Office Specialist

BAPTIST BEHAVIORAL HEALTH
10.2020 - 07.2022
  • Coordinated patient scheduling, check-in, check-out and payments for billing
  • Received, recorded and filed medical payments by check, cash and credit card
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
  • Received, recorded and addressed incoming and outgoing communication via telephone and email
  • Completed administrative patient intakes with case histories, insurance information and mandated forms

Master Stylist

Ulta Beauty Inc.
Jacksonville Beach
01.2017 - 08.2020
  • Maintained a clean work area throughout the day by sanitizing equipment.
  • Developed new styles and techniques.
  • Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
  • Applied water or setting, straightening or waving solutions to hair.
  • Bleached, dyed or tinted hair using applicator or brush.
  • Conducted consultations to assess clients' hair care needs and preferences.
  • Operated cash registers to receive payments from patrons.
  • Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services.

Education

Cosmetology - Hairdressing

First Coast Technical College
Saint Augustine, FL
03.2017

High school diploma -

Bartram Trail High School
Saint Johns, FL

Skills

  • Sales experience
  • Customer service
  • Computer skills
  • Medical receptionist
  • Front desk
  • Office experience
  • Medical records
  • Medical scheduling
  • Multi-line phone systems
  • Typing
  • Computer literacy
  • Clerical experience
  • Organizational skills
  • Phone etiquette
  • Time management
  • Medicare
  • Word processing
  • Filing
  • Problem solving
  • Attention to detail
  • Client account management
  • Private insurance
  • Premium calculations
  • Relationship building
  • Insurance knowledge
  • Effective communication

Certification

  • Cosmetology License
  • Life Insurance License
  • May2023 to May2026
  • Health Insurance License
  • May2023 to May2025
  • Licensed in28 states

Timeline

Insurance Agent

Insurance Pipeline
12.2024 - Current

Licensed Life Insurance Agent

Bankers Life and Casualty
04.2023 - 12.2023

Patient Access Specialist

Nemours Children's Health
05.2022 - 02.2023

Medical Office Specialist

BAPTIST BEHAVIORAL HEALTH
10.2020 - 07.2022

Hair and Makeup Artist

The Look and Lifestyle salon
08.2020 - Current

Master Stylist

Ulta Beauty Inc.
01.2017 - 08.2020

Cosmetology - Hairdressing

First Coast Technical College

High school diploma -

Bartram Trail High School

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