Shelby Barkoskie
Saint Johns ,FL
Overview
4
4
years of professional experience
1
1
Certification
Work History
Insurance Agent
Insurance Pipeline
Fort Lauderdale, FL
12.2024 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Hair Stylist
The look and lifestyle salon
Saint Augustine, FL
08.2020 - Current
- Scheduled customer appointments and rearranged individual time slots to meet demand
- Suggested treatments and styles to suit customer appearance and fashion choices
- Processed payments, entering sales in register for prompt customer service
Patient Access Specialist
Nemours Children's Health
Jacksonville, FL
05.2022 - 02.2023
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered
- Stayed calm under pressure to and successfully dealt with difficult situations
- Collected and validated patient demographics and insurance information
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment
Licensed Life Insurance Agent
Bankers Life and Casualty
Jacksonville, FL
04.2023 - 12.2023
Medical Office Specialist
BAPTIST BEHAVIORAL HEALTH
Jacksonville, FL
10.2020 - 07.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Received, recorded and filed medical payments by check, cash and credit card
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
- Received, recorded and addressed incoming and outgoing communication via telephone and email
- Completed administrative patient intakes with case histories, insurance information and mandated forms
Education
High school diploma - undefined
Bartram Trail High School
Saint Johns, FLCosmetology - Hairdressing
First Coast Technical College
Saint Augustine, FL03.2017
Skills
- Sales experience
- Customer service
- Computer skills
- Medical receptionist
- Front desk
- Office experience
- Medical records
- Medical scheduling
- Multi-line phone systems
- Typing
- Computer literacy
- Clerical experience
- Organizational skills
- Phone etiquette
- Time management
- Medicare
- Word processing
- Filing
Certification
- Cosmetology License
- Life Insurance License
- May2023 to May2026
- Health Insurance License
- May2023 to May2025
- Licensed in28 states
Timeline
Insurance Agent
Insurance Pipeline
12.2024 - Current
Licensed Life Insurance Agent
Bankers Life and Casualty
04.2023 - 12.2023
Patient Access Specialist
Nemours Children's Health
05.2022 - 02.2023
Medical Office Specialist
BAPTIST BEHAVIORAL HEALTH
10.2020 - 07.2022
Hair Stylist
The look and lifestyle salon
08.2020 - Current
High school diploma - undefined
Bartram Trail High School
Cosmetology - Hairdressing
First Coast Technical College
- Cosmetology License
- Life Insurance License
- May2023 to May2026
- Health Insurance License
- May2023 to May2025
- Licensed in28 states