Jonathan Cedeño
Fort Pierce
Summary
Dedicated and results-driven sales professional seeking a challenging role to leverage strong communication skills, proven sales success, and a passion for helping customers achieve their goals.
Over 10 years of experience in sales, account management, and customer service. Proven ability to consistently meet and exceed sales targets and quotas. Expertise in developing product knowledge, industry insights, and reactivating dormant accounts. Skilled in building immediate trust and confidence through strong telephone communication. Persistent, patient, and empathetic in understanding and addressing customer needs. Proficient in overcoming sales objections with a calm and convincing approach.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Admissions Specialist
Futures Recovery Healthcare
04.2019 - Current
- Develop and maintain relationships with clients, providing exceptional service
- Meet and exceed admissions targets consistently
- Utilize strong communication skills to build trust with potential clients.
Admissions Coordinator
Aid in Recovery
09.2014 - 03.2019
- Assisted clients in finding suitable substance abuse treatment centers
- Provided compassionate support and information to clients and their families
- Achieved high conversion rates through effective communication and follow-up.
Case Manager
Treasure Coast Recovery
11.2013 - 09.2014
- Conducted client assessments, planning, and linkage to resources
- Coordinated medical and dental appointments, FMLA paperwork, and unemployment assistance
- Taught life skills such as budgeting, employment, and communication.
Pharmacy Benefits Specialist
Express Scripts
01.2008 - 06.2013
- Delivered superior patient service through outbound calls
- Educated patients on the financial benefits of prescription drug plans
- Maintained professional demeanor in a high call volume environment.
Education
Associate of Arts - Humanities
Miami Dade Community College
Miami, FLSkills
- Strong communication and interpersonal skills
- Excellent problem-solving and negotiation abilities
- Proficient in Microsoft Word, Access, PowerPoint, Sharepoint, Outlook, Salesforce Lightning, and KIPU software
- Extensive experience with various operating systems including Windows, Linux, and Macintosh
- Marketing knowledge
- Data Verification
- Understanding of medical terminology
- Medical admissions processes
- Customer Service
- Inbound and outbound calls
- Relationship Building
- Phone and Email Etiquette
- Payment Processing
Certification
CPR AED Certified, 2024
References
Available upon request
Timeline
Admissions Specialist
Futures Recovery Healthcare
04.2019 - Current
Admissions Coordinator
Aid in Recovery
09.2014 - 03.2019
Case Manager
Treasure Coast Recovery
11.2013 - 09.2014
Pharmacy Benefits Specialist
Express Scripts
01.2008 - 06.2013
Associate of Arts - Humanities
Miami Dade Community College
CPR AED Certified, 2024
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