Jonee Young
Shreveport,Louisiana
Summary
Experience dedicated to providing the highest level of customer service. Outgoing, friendly, quick-learning, and efficient with the capacity to multitask and learn new information rapidly.
Overview
7
7
years of professional experience
Work History
Remx
McKesson
09.2025 - 11.2025
- Completed day-to-day duties accurately and efficiently.
- outbound calls to insurance companies regarding plan information
- outbound calls to PBM (pharmacy benefit manager) to get drug coverage
IT Help Desk
Comcast
11.2023 - 03.2025
- Responsible for the setup, including troubleshooting and breakdown, of events that require technical support.
- Supported more than 100 events annually, ranging in size from fewer than a dozen participants to thousands of customers.
- Remote
Healthcare Associate
Caranet Health
07.2021 - 12.2023
- Actively attempt to resolve member or provider concerns, which may include contacting other appropriate parties to facilitate the resolution of such concerns and adequately documenting the information in the billing system.
- Investigate verbal complaints concerning billing, claims, or services rendered. Escalate complaints about service failures to designated departments for investigation.
- Maintain current knowledge of member services policies and procedures.
- Remote
Data Entry Operator I
General Dynamics
01.2019 - 06.2021
- Interact with members to provide information about membership inquiries via telephone, email, fax, mail, or in-person interaction.
- Implement needed or requested changes for members.
- Work to resolve member complaints by actively listening and seeking a resolution in accordance with company guidelines and policies.
- Maintain close contact with merchants and resolve all issues and inquiries regarding their accounts.
- Provide leadership and training to new hires.
- Work closely with other team members to resolve discrepancies or conflicts in accounts.
- Conduct billing, invoicing, and bank reconciliations.
- Remote Contract Position
Education
BSC - Computer Science
Strayer University
12.2025
High School Diploma - undefined
Captain ShreveHigh School
05.2020
Skills
- Friendly, positive attitude
- communication skills
- Customer service
- Problem-solving
- technical support
- insurance verification
Timeline
Remx
McKesson
09.2025 - 11.2025
IT Help Desk
Comcast
11.2023 - 03.2025
Healthcare Associate
Caranet Health
07.2021 - 12.2023
Data Entry Operator I
General Dynamics
01.2019 - 06.2021
BSC - Computer Science
Strayer University
High School Diploma - undefined
Captain ShreveHigh School