Joneel Lewis
Roanoke,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
4
4
Certificate
Work History
Certified Trainer/Shift Manager
Chipotle Mexican Grill
08.2021 - Current
- Counted out registers and calculated profit at end of each shift.
- Scheduled over 77 employees for shifts ensuring each shift was adequately covered.
- Tracked receipts, employee hours, and inventory movements.
- Assigned tasks and responsibilities to each employee on shift.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Kept employees operating productively and working on task to meet business and customer needs.
- Addressed and resolved customer inquiries and complaints.
- Trained and mentored new employees to maximize team performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Recruited and trained new members of guest service team
- Tracked attendance and evaluated progress for assigned trainees
Education
High School Diploma -
Patrick Henry High School
Roanoke, VA06.2022
Skills
- Public Relations
- Continuous Quality Improvement (CQI)
- Training Proficiency
- Safe Food Handling
- Opening and Closing Procedures
- Maintaining Clean Work Areas
- Customer Service
- Natural Leadership Skills
- Cash Handling
- Energetic and Enthusiastic
- Directing Team Members
- Inventory Control
- Guest Satisfaction
- Interpersonal Skills
- Handling Customer Complaints
- Recruiting and Hiring
Certification
SERVSAFE certification - 2023
Earned WORKPLACE READINESS industry certification-2020
Earned WISE certification-2020
Earned PARAPRO industry certification- 2021
Sanford inspire professional development for teachers certifications| Building relationships with students, How to model effectively, Recognizing bullying behavior, Teaching students empathy, The physical environment of your classroom
Timeline
Certified Trainer/Shift Manager
Chipotle Mexican Grill
08.2021 - Current
High School Diploma -
Patrick Henry High School
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