Joneen Hinton
Rock Hill
Summary
Healthcare professional and home companion with strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals.
Overview
16
16
years of professional experience
Work History
Home Health Aide
Chosen Hands Home Health
09.2025 - Current
- Provided personal care assistance, including bathing, dressing, and grooming for clients.
- Monitored patient health status, reporting changes to healthcare professionals promptly.
- Assisted clients with mobility and daily living activities, promoting independence and dignity.
- Developed and maintained trusting relationships with clients to enhance their comfort levels.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Patient Access Supervisor
Affinity Health Center
08.2022 - Current
- Supervise and oversee Patient Access Specialist as they greet and check in patients for appointments.
- Have direct contact with CEO, CFO and CCO assisting with affairs for AHC.
- Health Care - Rock Hill, SC
Scheduler
WESTMED Practice Partners
04.2018 - 06.2022
- Schedule, reschedule appointments for various doctors.
- Send notes to doctors electronically and process refill for patients.
- Charlotte, NC
Claims Service Specialist/ Team Lead/ Travel Trainer
Optum Healthcare
01.2014 - 10.2017
- Served as a pharmacy helpdesk specialist for Catamaran Mail Order Services
- Assimilate data, evaluate facts and override prescription rejections and fills.
- Perform outbound calls to customers to provide follow-up statuses on prescriptions and educate them on the importance of medications, proper dosage and potential hazards.
- Consult with physician offices and pharmacies to ensure mail order prescriptions have been delivered.
- Handled escalated calls from consumer and client, thoroughly researched incident and provided detailed summary of findings.
- Responsible for facilitation of new hires, as well as all applicable client training
- Charlotte, NC
Trainer
Connexions
01.2010 - 01.2014
- Charlotte, NC/ Pharmacy Helpdesk: 2010
- Provided detailed billing and prescription information to members of CVS Prescription services.
- Serve as a health advocate to promote wellness and access care to members by providing information on various prescription plans that best suited their personal and financial needs.
- Set-up payment arrangements and provided follow ups to ensure member's needs were met.
- Document, annotate and maintain member records.
- Enforce HIPAA laws to ensure all proprietary and security information is kept strictly confidential.
- Charlotte, NC
Education
GED - General
Corner Stone Academy
Townsend, GA12-2021
Skills
- HIPAA
- Microsoft Outlook
- Medical Scheduling
- Medical Records
- Supervising experience
- Medical terminology
- Customer service
- Typing
- Medical records
- EMR systems
- Help desk
- Research
- Hospitality
- Front desk
- Phone etiquette
- Microsoft Office
- Communication skills
- Microsoft Excel
- Microsoft Word
- Athenahealth
- Computer skills
- Triage
- Ophthalmology
Websites
Additional Information
- A results-oriented team player with a creative approach to solve problems when logical methods have failed
- Education facilitator in a corporate environment specializing in engagement, customer service and product upselling.
- Administrator of regulatory requirements to ensure company compliant policies were met.
- Self-motivating, and goal setting to ensure company expectations are superseded.
- Analytical, independent and diplomatic with excellent time management and organizational skills
- Known for approachability, prioritizing, and goal setting to ensure necessary deadlines are met.
- Monitor, update and share training reports. Prepare and deliver training. Keep track of training attendance.
- Innovation, creativity, collaboration, communication, achievement motivation
Languages
English
Full Professional
Timeline
Home Health Aide
Chosen Hands Home Health
09.2025 - Current
Patient Access Supervisor
Affinity Health Center
08.2022 - Current
Scheduler
WESTMED Practice Partners
04.2018 - 06.2022
Claims Service Specialist/ Team Lead/ Travel Trainer
Optum Healthcare
01.2014 - 10.2017
Trainer
Connexions
01.2010 - 01.2014
GED - General
Corner Stone Academy