Jonele Bate
Whitman,Massachusetts
Summary
Caring individual driven to deliver exceptional and professional service to families in need. Committed to coordinating funeral services and offerings seamlessly to simplify the funeral and burial process for grieving families. Devoted Funeral Director with extensive experience in the industry and a talent for setting bereaved families at ease.
Overview
15
15
years of professional experience
Work History
Funeral Director
Dello Russo Family Funeral Homes
Medford, MA
06.2015 - Current
- Liaised between hospitals, physicians, county coroner, and members of clergy to coordinate final arrangements.
- Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
- Met with families of deceased to discuss funeral service requests, disposition of remains and pricing.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Communicated with insurance companies to secure death benefits for payment of services.
- Secured and filed burial permits and made funeral arrangements.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Arranged funeral/memorial services in professional caring manner.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
Funeral Service
Peck Family Funeral Homes
Braintree, MA
05.2013 - 05.2015
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Secured and filed burial permits and made funeral arrangements.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
- Picked up deceased at private homes, hospitals and county morgues.
- Assisted in embalming process.
Customer Service, Sales
Sherwin Williams
244 Grove Street, Braintree MA
02.2009 - 04.2013
- Answered average of 25 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering into store to ascertain what each customer wanted or needed.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Provided elevated customer experience to generate loyal clientele.
- Maintained cleanliness and presentation of stock room and production floor.
- Built long-term customer relationships and advised customers on purchases and promotions.
2A631-D. Aerospace Propulsion F-100 Jet Mechanic
United States Air Force
Eglin Air Force Base, Fort Walton Beach, FL
02.1999 - 01.2001
- Mechanical maintenance on Pratt and Whitney 100 Engines
Education
Associate of Applied Science - Funeral Directing, Embalming
Fine Mortuary College
150 Kerry Place #1, Norwood Ma2016
Skills
- Empathetic
- Customer-oriented
- Caring and sensitive
- Organized
- Creative problem solver
- Funeral planning
- Scheduling services
- Clean driving record
- Strong communication skills
- Funeral industry regulations knowledge
- Cosmetics, dressing and placing remains in casket
- Self-motivated
- FTC compliance understanding
Timeline
Funeral Director
Dello Russo Family Funeral Homes
06.2015 - Current
Funeral Service
Peck Family Funeral Homes
05.2013 - 05.2015
Customer Service, Sales
Sherwin Williams
02.2009 - 04.2013
2A631-D. Aerospace Propulsion F-100 Jet Mechanic
United States Air Force
02.1999 - 01.2001
Associate of Applied Science - Funeral Directing, Embalming
Fine Mortuary College
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