Summary
Overview
Work History
Education
Timeline
Generic

Jonell Duncan

1801 Laurel Road Lindenwold Unit 705,NJ

Summary

Highly motivated team player with passion for helping others. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Possesses excellent organizational and communication skills.

Overview

10
10
years of professional experience

Work History

Paraprofessional

ESS
04.2023 - Current
  • Delivered personalized educational, behavioral, and emotional support to individual students.
  • Provided support during classes, group lessons, and classroom activities.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Helped teachers manage bus loading and unloading.
  • Graded and provided feedback on assignments.

Delivery Driver

DoorDash
12.2022 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered orders to customer doorsteps and business offices.
  • Worked with road knowledge, GPS systems to navigate planned route and make adjustments.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
  • Kept delivery vehicle clean and neat.

Grocery Delivery Driver

Spark
12.2022 - Current
  • Managed customer inquiries and complaints in polite and professional manner.
  • Loaded and unloaded orders at customer's homes or locations.
  • Picked and packed order items.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tracked substitutions and informed customers of changes.
  • Kept detailed records of deliveries and money received from customers.

Retail Sales Associate

Ross Dress For Less
12.2017 - 12.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Balanced safe, prepared tills, and prepared register bags for next sales date.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Prepared bank deposits and corporate cash shipments.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Streamlined daily reporting information entry for efficient record keeping purposes.

Barista

Panera Bread
11.2019 - 12.2020
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Prepared specialty drinks such as cappuccinos, lattes, mochas and smoothies.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Served food and beverages promptly.

Sales Associate

Fabulous Icon
10.2017 - 10.2018
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Processed cash, credit and touchless transactions to fulfill customer orders.

Housekeeper

M.D. Cleaning
10.2017 - 01.2018
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Polished fixtures to achieve professional shine and appearance.

Customer Service Cashier

Shoprite Store
10.2014 - 10.2017
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Performed cash, card and check transactions to complete customer purchases.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Redeemed coupons to discount purchases.
  • Developed and managed relationships with customers to increase customer loyalty.

Food Service Worker

Shoprite Store
07.2015 - 11.2015
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Crew Member

Popeyes Lousiana Kitchen
07.2014 - 11.2014
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked well with teammates and accepted coaching from management team.

Child Care Assistant

Camden Day Nursery
06.2013 - 09.2013
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Read stories, sang songs and facilitated creative play.
  • Monitored children's activities to verify safety and wellbeing.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.

Education

No Degree -

Baby's Best Start Program
Stratford, NJ
11.2015

High School Diploma -

Highland Regional High School
Blackwood, NJ
06.2015

Timeline

Paraprofessional

ESS
04.2023 - Current

Delivery Driver

DoorDash
12.2022 - Current

Grocery Delivery Driver

Spark
12.2022 - Current

Barista

Panera Bread
11.2019 - 12.2020

Retail Sales Associate

Ross Dress For Less
12.2017 - 12.2021

Sales Associate

Fabulous Icon
10.2017 - 10.2018

Housekeeper

M.D. Cleaning
10.2017 - 01.2018

Food Service Worker

Shoprite Store
07.2015 - 11.2015

Customer Service Cashier

Shoprite Store
10.2014 - 10.2017

Crew Member

Popeyes Lousiana Kitchen
07.2014 - 11.2014

Child Care Assistant

Camden Day Nursery
06.2013 - 09.2013

No Degree -

Baby's Best Start Program

High School Diploma -

Highland Regional High School

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Jonell Duncan