Jonelle Ferdinand
Sunrise
Summary
Dedicated Financial professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Night Auditor
Sheraton Suites Hotel
2024.02 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
DIRECTOR OF FINANCE- PROCESSING
Kaplan North America
2021.07 - Current
- Oversees 8 managers and a team of 80 employees
- Monitor budget and revenue trends, compiling reports for company leadership to inform decision-making
- Verify compliance of financial policies and accounting procedures against federal regulations
- Analyze financial statements against forecasts to prepare high-level variance analysis
- Proficient in internal and external computer systems
- Developed pilot groups
- Monitor department performance and provide routine performance updates
- Possess advance knowledge in Disbursement regulations, Cash management rules, Military and non-military student eligibility requirements.
NIGHT AUDITOR
Ocean Sky Hotel & Resort
2022.08 - 2023.12
- Customer service escalations, Day/month/year end reconciliations, Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies
- Oversee night auditing of daily room occupancy and hotel revenue
- Control cash and credit card payment transactions at front desk to successfully reduce errors
- Generate and print daily financial reports to track hotel performance
- Looked over pending check-ins and payment processes to complete closing procedures
- Keep accounts in balance and run daily reports to verify totals
- Investigate auditing discrepancies by reconciling cash drop and credit card transactions
- Respond to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
ASSOCIATE DIRECTOR OF FINANCE
Kaplan North America
2016.08 - 2021.07
- Coordinate and communicate with other departments (Student Accounts, Operations, Business Offices, Application Support, and Payment Processing), to streamline processes
- Facilitate Quality Assurance calibration meetings
- Manage the receipt of funds totaling over $10 million monthly
- Manage month/quarter/year-end close out
- Provide day to day financial guidance to Vice President
- Provide monthly and quarterly compensation and headcount analysis
- Create Adhoc and business financial reporting requirements through our Reporting and Analysis team
- Develop process improvements to maximize efficiencies
- Analyze cost drivers by business segment and spending categories
- Conduct leadership meetings with team to review department process & procedures
- Facilitate inter-departmental communications to resolve matters dealing with the origination of Title IV and the processing of Aid, third-party funding including cash, and military benefits
- Set clear departmental objectives and developed effective strategies to achieve targeted goals
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making
- Generated financial and operational reports to assist management with business strategy
- Assume Director responsibilities in absence; including but not limited to reporting daily statistics to Vice President
- Monitor department performance and provide routine performance updates
- Trained and developed pilot programs
- Possess advance knowledge in Disbursement regulations, Cash management rules, Military and non-military student eligibility requirements
- Coordinate and communicate with other departments (Student Accounts, Operations, Business Offices, Application Support, and Payment Processing), to streamline processes
- Facilitate Quality Assurance calibration meetings.
Education
Masters of Science Degree - Business Administration
Purdue University Global
01.2016
Bachelor of Science Degree - Business Administration
Kaplan University
01.2014
Skills
- Quarterly Forecasting
- Customer Accounts Management
- Public Presentations
- Key Performance Indicator Tracking
- Workflow Assessments
- Revenue Generation
Accomplishments
- Create Standard Operating Procedures
- Oversee the training and developing of new hires as and continuing education for current employees
- Oversee Special Projects
- Leader of Emerging Leaders Program
- Director of Mentoring Matters
- Department head of Moral Committee
Timeline
Night Auditor
Sheraton Suites Hotel
2024.02 - Current
NIGHT AUDITOR
Ocean Sky Hotel & Resort
2022.08 - 2023.12
DIRECTOR OF FINANCE- PROCESSING
Kaplan North America
2021.07 - Current
ASSOCIATE DIRECTOR OF FINANCE
Kaplan North America
2016.08 - 2021.07
Masters of Science Degree - Business Administration
Purdue University Global
Bachelor of Science Degree - Business Administration
Kaplan University
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