Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jonelle Shelby

Chicago,IL

Summary

Goal-oriented Sales Service Representative equipped with strong customer relations and inventory management skills. Flexes with changing demands and unique customers' needs to deliver customized solutions and maximize company profit.

Overview

13
13
years of professional experience

Work History

Sales Service Associate

United States Post Office
02.2024 - Current

Perform any variety of sales and customer services at an retail window such as maintaining sufficient inventory of and selling stamps, stamped paper. Accepting and delivering packages, accountable mail; cashing postal money orders, respond to customers inquiries and claims and providing information to the public regarding postal regulations. Rent post office boxes and receive payments.

Prepare bank deposit/ consolidated funds bank deposit. Prepares and maintains unit accounting records of retail activities.

Maintains appearance of store by setting, arranging, and replenishing displays and merchandise racks; ensures display and selling areas, work stations, and storage area are presentable to customers. Check and maintain self service equipment and postage meters.

Mail Handler

Unites States Post Office
03.2013 - Current

Separates mail that is to be delivered locally from that which must be sent on to other distribution centers.
Removes mail from carrier sacks and prepares next load to be delivered. Sorts mail according to country,
state, zip code, and street according to established standards set by the
US Department of Postal Services. Organizes mail into appropriately marked bins for delivery, storage,
or transportation to other centers. Operates sorting machinery for parcel post or processed packages,
parcels, or letters. Marks cancelled stamps on parcel post either by hand or using the appropriate
cancelling machines. Inspects postal equipment for any damages and reports observations to appropriate
supervisors or management. Wraps damaged or mishandled parcels before processing. Processes mail
using a variety of special equipment. Performs minimal sales and service duties as assigned. Delivers
mail to internal post office boxes and distributes packages to customers who present appropriate
documentation and identification. Proved successful working within tight deadlines and a fast-paced environment. Utilized physical strength to move mail and packages of varying sizes and weights.

Certified Nursing Assistant

Manor Care
11.2011 - 08.2013

Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity. Assisted patients with daily living activities for enhanced comfort and wellbeing. Checked patient vitals such as temperature, blood pressure, and blood sugar levels. Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Education

High School Diploma -

Calumet High School
Chicago, IL
06.2003

Skills

  • Vital Signs
  • Customer service
  • Organizational skills
  • Time management
  • Office experience
  • Load & unload (9 years)
  • Heavy lifting (9 years)
  • Word, powerpoint, excel, email, internet type 40 wpm
  • Handling and sorting mail
  • Team Collaboration
  • Problem-solving skills
  • Workplace Safety
  • Mail Sorting
  • Deadline-oriented
  • Customer Service
  • Package handling

Timeline

Sales Service Associate

United States Post Office
02.2024 - Current

Mail Handler

Unites States Post Office
03.2013 - Current

Certified Nursing Assistant

Manor Care
11.2011 - 08.2013

High School Diploma -

Calumet High School
Jonelle Shelby