Jones Omoregie

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Results-driven Financial education and literacy, experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach.

Overview

19

years of professional experience

Work History

Financial Professional Associate

World Financial Group

San Ramon, CA

07.2020 - Current

Trained new and existing staff members in various financial procedures to prepare for job requirements.
Reviewed documentation and identified financial discrepancies where applicable.
Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
Maintained responsive organization with sustained revenue growth through industry forecast monitoring and deliberate financial planning.
Spearheaded expansion strategies to increase business market share.
Managed investments to diversify financial portfolios and grow revenue.
Complied with established internal controls and policies.
Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Managed regular finance tracking for numerous branch offices and headquarters expenses.
Skilled at working independently and collaboratively in a team environment.
Worked effectively in fast-paced environments.
Self-motivated, with a strong sense of personal responsibility.
Proved successful working within tight deadlines and a fast-paced environment.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.

CNA Lead

Nightingale Nursing Agency

Vacaville, CA

11.2019 - 07.2023

Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Upheld infection control and prevention policies across different patient-facing areas.
Delivered high-quality care to [Type] patients in hospital facility.
Followed directions of licensed nurses to administer medications and treatments.

Amazon FBA Seller

Amazon.ca

Vacaville, CA

11.2018 - 06.2019

Conducted retail arbitrage to build inventory for resale via online platforms.
Built professional and trusting relationships with key customers and leveraged existing relationships via social media.
Developed strategic online and offline partnerships to support fulfillment and direct sales programs.
Resolve customer disputes courteously to enhance customer satisfaction.
Created clear, precise and properly detailed product and service information on company website.
Established relationships with suppliers to increase online product offerings.
Managed customer service inquiries and complaints for customer satisfaction.
Responded to customer issues and resolved complaints by leveraging expert knowledge.
Analyzed customer feedback to identify areas of improvement in online shopping experience.

Customer Service Representative

Nightingale Nursing Agency

San Francisco, CA

03.2014 - 08.2018

Answered multi-line telephone system, provided information, and directed calls.
Prepared admissions charts and scanned records.
Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
Arranged discharges and patient transportations.
Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
Reduced errors in data entry by implementing a thorough double-check system for all crucial information.
Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
Answered unit calls and took messages for healthcare staff to maximize team productivity.
Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.

Security Officer

Securitas Security Services USA

Vallejo, CA

03.2013 - 11.2014

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Checked and verified photo identification prior to granting facility access.
Reported suspicious activities and persons to law enforcement.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Improved overall security by conducting regular patrols and monitoring surveillance systems.
Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.

Unit Clerk/Nursing Assistant

Sutter Medical Group

Vallejo, CA

04.2013 - 05.2014

Answered unit calls and took messages for healthcare staff to maximize team productivity.
Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
Answered multi-line telephone system, provided information and directed calls.
Arranged discharges and patient transportations.
Provided clerical support, addressing routine, and special requirements.
Performed various administrative tasks by filing, copying and faxing documents.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Prepared and processed patient referrals and transfer requests.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Placed new supply orders, managed inventory and restocked clerical spaces.
Managed office bookkeeping with insurance billing and patient payments.

Bank Teller

Fortune Bank

Lagos, Lagos

05.2007 - 12.2012

Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Educated customers on use of banking website and mobile apps.
Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
Established rapport with new clients to increase satisfaction and loyalty.
Trained new hires on customer service policies and procedures.
Wrote and distributed customer correspondence.
Educated customers on online banking and mobile banking applications.
Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
Assisted customers with compromised debit cards and issued new credentials.

Senior CSR

Labor Ready Staffing

Lagos, Lagos

05.2005 - 08.2009

Consistently met or exceeded monthly performance metrics, including call quality scores and average handle times.
Conducted regular performance evaluations for CSR team members, identifying areas of improvement and recommending targeted coaching plans.
Skillfully navigated CRM systems to accurately document all customer interactions, maintaining an up-to-date record of case histories.
Increased team productivity by providing comprehensive training to new CSRs on company policies and best practices.
Mentored junior CSRs, sharing knowledge of best practices and techniques for driving positive customer outcomes.
Fostered a positive workplace culture through active participation in team meetings, contributing ideas for enhancing collaboration among staff members.
Assisted management in refining company-wide CSR strategies, contributing expertise in industry trends and consumer expectations.
Proactively identified potential challenges or roadblocks in customer interactions, implementing preemptive strategies to minimize negative outcomes.
Investigated and resolved customer inquiries and complaints quickly.
Exhibited high energy and professionalism when dealing with clients and staff.
Responded proactively and positively to rapid change.
Promptly responded to inquiries and requests from prospective customers.
Sought ways to improve processes and services provided.
Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Education

Bachelor of Science - Banking And Financial Support Services

University of Benin, Benin City, Nigeria

Awarded Professional Achievement In Banking and Accounting.
Awarded Leadership Skills.
Awarded Academic Excellence

Skills

Performance Analysis
Financial Management
Continuous Improvement
Business Forecasting
Human Resources
Mentoring and Training
Portfolio Management

Customer Satisfaction
Proficient in Word excel
Insurance Products
Verbal and Written Communication
Departmental Oversight
Performance Reviews
Financial Analysis

Reading, Gym, Cooking, Art.

Learning about financial concepts, working out 3 times a week, love making home cooked meals, love expressing my thought through art e.g sketches, poetry.

Certification

Licensed LIFE, ACCIDENT AND HEALTH
First Aid/CPR Certified
Nursing Assistant Certified

Accomplishments

Resolved product issue through consumer testing.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Supervised team of 16 staff members.
Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Work Availability

monday

tuesday

wednesday

thursday

friday

saturday

sunday

morning

afternoon

evening

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Timeline

Financial Professional Associate - World Financial Group