Bettina (Tina) Jones
Elwood,USA
Summary
When battling cancer and complications left me unable to work, continued education . Achieved associate of arts degree at Central Community College, transforming personal adversity into educational success. Graduated from UNK in December 2021 with dual bachelor of science degrees in sociology and psychology.
Demonstrated resilience and improved health by accepting promotion to store manager, overseeing store operations in summer 2024, and achieving graduation from disability insurance.
Overview
22
22
years of professional experience
Work History
Store Manager
Sally Beauty Holdings Inc.
Kearney, NE
06.2023 - 11.2025
- Promoted from part-time, Customer Color Consultant to full time, Store Manager.
- Managed a $50,000/ yr specialty retail establishment; this included adherence to established opening/closing procedures, cash management protocols, and safety compliance, meanwhile, fostering a positive and knowledgeable experience for out customers.
- Implemented stellar customer service, sales floor selling strategies, continued training/education of staff, as well as effective scheduling to drive team success.
- Facilitated achievement of monthly performance goals through the definition of clear objectives for team members and consistent progress reporting in meetings.
- Managed inventory operations to maintain optimal stock levels and ensure consistent product availability.
Customer Color Consultant
Sally Beauty Holdings Inc.
Kearney, NE
06.2022 - 06.2024
- Stayed in top of store sales/ performance goals.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Delivered expert consultations to customers, enhancing confidence and satisfaction through exceptional knowledge and service.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Assisted customers in making informed selections that resonate with their individual style and ethical beliefs, promoting confidence in their purchases.
- Cultivated strong relationships with professional customers to enhance loyalty and resolve specific concerns.
Office Assistant Sociology Department
University of NE–Kearney
Kearney, NE
09.2021 - 12.2021
- Supported Dr. Sandra Loughrin, Head of UNK's Women's, Gender, and Ethnic Studies Departments, alongside Sociology faculty members.
- Welcomed and assisted dozens of students and professors daily with exceptional friendliness and professionalism.
- Fostered a positive work environment through effective interpersonal communication and proactive collaboration.
- Executed detailed instructions from professors to ensure accurate completion of daily paperwork and data entry tasks.
- Oversaw incoming and outgoing call management while accurately documenting messages for office staff distribution.
- Reviewed and refined documents to ensure accuracy and grammatical precision.
- Designed and implemented standardized document templates to streamline document creation processes.
Inclusivity and Diversity Board
University of NE–Kearney
Kearney, NE
06.2021 - 08.2021
- Analyzed various definitions and challenges associated with inclusivity and diversity, focusing on key issues.
- Worked on promotion of a more inclusive campus environment by facilitating discussions on best practices and options for diversity initiatives.
- Enhanced student and employee experiences through targeted measures that fostered a welcoming atmosphere.
Customer Service Specialist
WALMART
Lexington, NE
02.2004 - 11.2014
- Monitored and verified cash drawer activities across multiple checkout stations of a billon dollar corporate store while mainting accuracy and safeguard assets.
- Managed customer inquiries and provided solutions to issues, ensuring seamless communication between clients and team members.
- Oversaw daily front-end operations, ensuring efficient management of cashiers and customer service desk associates, including check cashing and money transfer services.
- Developed and maintained organized break and lunch schedules, ensuring compliance with company policies.
- Resolved customer issues swiftly and professionally, contributing to improved satisfaction levels.
- Contributed to team meetings and professional development workshops, promoting a culture of collaboration and continuous skill enhancement.
- Utilized in-depth product and service expertise to provide exceptional customer support, ensuring a welcoming and positive environment for all clnts.
Education
Bachelor of Science - Sociology & Psychology
University of Nebraska Kearney
Kearney, NE12-2021
Associate of Arts - General Studies
Central Community College
Lexington, NE /Kearney, NE01-2018
Associate of Arts - Gender Studies
Front Range Commuunity College
Boulder01-2002
Skills
Exemplary Customer service
Experienced in team management
Skilled in resolving issues
Efficient task management
Adapts well to both independent and collaborative work environments
Achievement trackingTeam development
Retail merchandise quality standards
Cash management
Timeline
Store Manager
Sally Beauty Holdings Inc.
06.2023 - 11.2025
Customer Color Consultant
Sally Beauty Holdings Inc.
06.2022 - 06.2024
Office Assistant Sociology Department
University of NE–Kearney
09.2021 - 12.2021
Inclusivity and Diversity Board
University of NE–Kearney
06.2021 - 08.2021
Customer Service Specialist
WALMART
02.2004 - 11.2014
Bachelor of Science - Sociology & Psychology
University of Nebraska Kearney
Associate of Arts - General Studies
Central Community College
Associate of Arts - Gender Studies
Front Range Commuunity College