Joneshia Bell
Lantana
Summary
Professional with knowledge of collection methods and procedures and organizational policies and practices. Experienced in providing courteous, effective customer service and assisting the public. Skilled in accurate data entry and retrieval using mainframe systems and related applications. Communicates clearly in written and oral form and builds effective working relationships with employees and the public. Demonstrated ability to manage and prioritize routine, specialized, and complex assignments using education, training, and experience. Adaptable in a changing, process improvement focused environment with a strong record of punctuality and regular attendance.
Overview
8
8
years of professional experience
Work History
DENTAL ASSISTANT/ ADMINISTRATIVE SUPPORT
Smile Designs Dental Office
10.2023 - Current
- Manage digital records, case tracking and patient documentation
- Maintain accurate data entry and progress logs
- Ordered supplies, monitored inventory and maintained purchase logs
- Communicate clearly with patients and staff to support office operations
- Handle scheduling related tasks and assist with practice administration
- Follow written workflows and directives for Invisalign case processing
LEAD DENTAL ASSISTANT/ OFFICE COORDINATOR
Aspen Dental
10.2020 - 10.2023
- Supervised workflow of support staff and coordinated daily schedules
- Ordered supplies, monitored inventory and maintained purchase log
- Trained new staff on policies, procedures and documentation standards
- Communicate clearly with labs, patients and staff to support office operations
- Handled scheduling related tasks and assist with practice administration
- Prepared written communications and maintained organized records
- Used independent judgement to solve workflow and administrative problems
TRAVELING ADMINISTRATIVE& CLINICAL SUPPORT
Sage Dental
07.2020 - 09.2020
- Supported multiple offices with administrative and clerical duties
- Maintained documentation, records and compliance procedures
- Followed detailed written systems for equipment, reports and scheduling
LIVE CHAT SPECIALIST/ CUSTOMER ENGAGEMENT SUPPORT
Gubagoo
12.2019 - 06.2020
- Managed real time customer chats for multiple dealerships
- Scheduled test drives, service appointments
- Collected and documented lead information accurately
- Provided quick, accurate responses to questions about vehicles, pricing and availability
- Supported online retailing steps like vehicle selection and appointment setup.
- Met performance goals for response time and customer satisfaction
GATEHOUSE SECURITY OFFICER
Allied Universal
03.2019 - 12.2019
- Wrote detailed reports and maintained documentation logs
- Enforced policies and followed written guidelines procedures
- Used problem solving and independent decision making in varied situations
- Monitored security cameras to maintain a safe environment
- Provided friendly and professional interaction with residents
PATIENT CARE REPRESENTATIVE
Call 4 Health
06.2018 - 03.2019
- Scheduled appointments and managed high volume calls
- Entered and updated account information with accuracy
- Prepared messages, documented patient concerns and ensured follow up
- Worked with data systems and office software daily
Education
Public Administration
Indian River State College
12-2027
Expanded Functions DA -
AAA School of Dental Assisting
12-2019
High School Diploma -
Atlantic Community High School
05-2018
Skills
- Tabulations
- Effective oral and written communication
- Data entry
- Problem-solving skills
- Organization and time management
- Typing
- PC, keyboard and mouse operation
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint Proficiency
- Maintaining accuracy and speed under deadlines
- Business English
- Spelling and punctuation
- Independent project management
- Following written and verbal instructions
- Collect, record and process payments
- Maintaining accurate financial records
Accomplishments
Casetra Thompson
561-809-5654
Shamar Harrison
347-579-4892
Barbara Sydne
561-932-8548
Henry Thompson
561-809-4063
Raven Sims
561-502-6893
561-809-5654
Shamar Harrison
347-579-4892
Barbara Sydne
561-932-8548
Henry Thompson
561-809-4063
Raven Sims
561-502-6893
Timeline
DENTAL ASSISTANT/ ADMINISTRATIVE SUPPORT
Smile Designs Dental Office
10.2023 - Current
LEAD DENTAL ASSISTANT/ OFFICE COORDINATOR
Aspen Dental
10.2020 - 10.2023
TRAVELING ADMINISTRATIVE& CLINICAL SUPPORT
Sage Dental
07.2020 - 09.2020
LIVE CHAT SPECIALIST/ CUSTOMER ENGAGEMENT SUPPORT
Gubagoo
12.2019 - 06.2020
GATEHOUSE SECURITY OFFICER
Allied Universal
03.2019 - 12.2019
PATIENT CARE REPRESENTATIVE
Call 4 Health
06.2018 - 03.2019
Public Administration
Indian River State College
Expanded Functions DA -
AAA School of Dental Assisting
High School Diploma -
Atlantic Community High School