Jonetha Singleton
Killeen,TX
Summary
Dynamic leader with a proven track record in strategic decision-making and process improvement. Expertise in coaching and mentoring teams to surpass goals while promoting cross-functional collaboration. Skilled in CRM integration and driving operational efficiency, enhancing team performance through innovative training development initiatives. Passionate about leveraging these strengths to achieve organizational excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
SALES SUPERVISOR
HealthPlan One
08.2023 - 03.2025
- Directed daily operations for teams of 10 or more associates, ensuring seamless communication, task delegation, and adherence to organizational objectives.
- Monitored and optimized key performance metrics, enabling teams to exceed targets, and maintain high productivity levels.
- Conducted thorough quality audits and streamlined processes to maintain top-tier service standards, and operational efficiency.
- Prepared, analyzed, and maintained detailed reports, contributing to data-driven decision-making and enhanced project outcomes
- Directed creation of thorough training modules, boosting onboarding efficiency, information retention rates, and overall team skills.
- Optimized organizational workflow by managing substantial volumes of communication and correspondences.
SALES SUPPORT MANAGER
eHeath, Inc
07.2021 - 03.2023
- Streamlined call management processes, enabling agents to handle 500+ calls daily with efficiency and professionalism
- Designed and executed targeted coaching programs, driving teams to consistently surpass sales goals and elevate overall performance
- Increased brand visibility and revenue by delivering engaging product demonstrations that resonated with diverse audiences
- Championed talent development initiatives, identifying and mentoring high-performing employees for leadership roles, strengthening team capabilities
- Achieved and exceeded sales quotas by implementing creative and data-driven sales strategies, driving growth and profitability
- Organized and facilitated team meetings and events, crafting agendas that drove actionable insights and team alignment
ASSISTANT CALL CENTER MANAGER
Teleperformance
08.2011 - 05.2021
- Maintained rigorous quality assurance standards through detailed audits and evaluations, ensuring consistently high service delivery
- Accelerated workforce efficiency by equipping new Assistant Call Center Managers (ACCM) with in-depth company knowledge and best practices
- Cultivated and sustained strong relationships with vendor leadership, ensuring seamless operations and effective cross-functional communication
- Led daily performance review meetings, setting clear goals and fostering a motivated, results-driven team environment
Education
HIGH SCHOOL DIPLOMA -
Harker Heights High School
HISTORY -
Sam Houston State University
Skills
- Budget control
- Strategic Decision Making
- Microsoft Office
- Communication
- Process improvement
- Cross-functional collaboration
- Effective Issue Identification
- Skilled in Conflict Management
- Coaching and mentoring
- Organization
- Agile project management
- Training development
- Empathy and emotional intelligence
- Adaptive leadership
- Sales strategy
- Cross-functional coordination
- Compliance monitoring
- CRM integration
- Campaign management
Affiliations
- DIY skills when remodeling and renovating a household
- Volunteer with local churches for food/clothes drives
- Volunteer my time with local seniors to teach and expound on how to effectively use healthcare plans
- Avid writer and reader of multiple genres Fiction and Non
Certification
- Licensed Insurance Agent, NPN# 18146765
- Certified Scrum Master, # 001629800
Timeline
SALES SUPERVISOR
HealthPlan One
08.2023 - 03.2025
SALES SUPPORT MANAGER
eHeath, Inc
07.2021 - 03.2023
ASSISTANT CALL CENTER MANAGER
Teleperformance
08.2011 - 05.2021
HIGH SCHOOL DIPLOMA -
Harker Heights High School
HISTORY -
Sam Houston State University
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