Joneyshka Medina
Kissimmee
Summary
Experienced with customer service and maintaining safety in high-volume environments. Utilizes strong communication skills to enhance guest experience and address concerns promptly. Knowledge of operational procedures and safety standards ensures smooth and secure attraction management.
Overview
4
4
years of professional experience
Work History
Attractions Attendant
Universal Studios
05.2022 - Current
- Delivered outstanding customer service by addressing guest concerns promptly and professionally.
- Contributed to a positive work environment by assisting team members in daily tasks and ensuring smooth operations.
- Collaborated with fellow team members and leads to create new "Safety Questions of the week" as part of the safety committee.
- Monitored crowd levels, adjusting ride wait times and capacity when necessary to optimize efficiency as CBO trained team member.
- Collaborated with Leads and members of management to maintain safety procedures, ensuring a secure environment for both guests and staff.
Certified Trainer
Chipotle
07.2021 - 05.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their roles.
- Developed innovative training materials, resulting in higher levels of trainee satisfaction.
- Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
Education
High School Diploma -
Liberty High School
Kissimmee, FL06-2020
Skills
- Safety awareness
- Customer service
- Teamwork
- Problem-solving
- Time management
- Multitasking Abilities
- Reliability
- Communication
Languages
Spanish
Native or Bilingual
Timeline
Attractions Attendant
Universal Studios
05.2022 - Current
Certified Trainer
Chipotle
07.2021 - 05.2022
High School Diploma -
Liberty High School
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