Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jong Park

Network Engineer
Chantilly,VA

Summary

Experienced IT professional with over 10 years of experience in IT field in an enterprise environment. Ability to provide customer support skills. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

9
9
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

Network Staff

Bechtel Corporation
Reston, VA
03.2016 - Current
  • Participate in day-to-day network troubleshooting to resolve connectivity problems.
  • Manage SSL-VPN appliances (Juniper)
  • Manage network load balancers (F5)
  • Manage firewall policies (SRX firewall)
  • Manage NTP time server (Microsemi)
  • Manage DHCP (Microsoft)
  • Manage zscaler
  • Setup and manage IPAM system (Infoblox)
  • Create and maintain operational procedures and diagrams
  • Responsible for operational components of the technology layer between the server and application layers.
  • Complete fulfillment requests and provide Tier 3 operational support, troubleshooting, and resolution which includes fulfillment, firewall operations, F5, VPN, Proxy, DHCP, IPAM, NTP time server and selective authentication.
  • Ability to use network troubleshooting tools such as Wireshark and Splunk.

Global Mobility Specialist

Talascend Contractor, Bechtel Corporation
Frederick, Reston, MD, VA
10.2012 - 02.2016


  • Experience with BES environment as admin
  • 3 year experience in IT field doing mobility tech support on mobility and wireless issues
  • (windows phone/ Android/ iPhone / Blackberry/ Tablets/ Broadband cards/ satellite phones)
  • Familiar with incident management system tool (ITSM)
  • Experience with VPN connectivity and remote session
  • Managing devices (device deployment and re-deployment of returned device as needed) and billing database
  • Good understanding of different carriers (T-Mobile, Sprint, AT&T, and Verizon)
  • Deactivation of zero usage and maintain billing of cellular devices
  • Assisted many users on mobile devices one-on-one (over the phone, in person, remotely via computer, and email)
  • Vendor management including repairs, warranties, service level agreements and license management
  • Documentation of new devices to help users use devices at ease
  • Set up for S/MIME of mobile device on iPhone and Blackberry
  • Ordering of devices and accessories as users need and deploy out to end users.

Education

Master of Science - Applied Information Technology

George Mason University (GMU)
01.2013 - 08.2015

Bachelor of Science - Applied Information, Network & Telecommunications, Business

George Mason University (GMU)
08.2008 - 08.2012

Skills

Analysis and critical thinking

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Accomplishments

  • Collaborated with team in the development of Ansible automation using Infoblox API.
  • Achieved migration of workspace by working with another team member with accuracy and efficiency providing well written document as well as diagram.
  • Successfully build and deploy IPAM system Infoblox.

Certification

Windows Operating Systems Fundamentals (MTA)

Timeline

AZ-900 - Microsoft Azure Fundamentals

11-2020

Network Staff

Bechtel Corporation
03.2016 - Current

Windows Operating Systems Fundamentals (MTA)

04-2015

Master of Science - Applied Information Technology

George Mason University (GMU)
01.2013 - 08.2015

Global Mobility Specialist

Talascend Contractor, Bechtel Corporation
10.2012 - 02.2016

Bachelor of Science - Applied Information, Network & Telecommunications, Business

George Mason University (GMU)
08.2008 - 08.2012

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Jong ParkNetwork Engineer