Joni Adkins
West Liberty,KY
Summary
Dedicated healthcare professional with a Bachelor's degree in Healthcare Administration, hands on clinical experience as a Certified Medical Assistant, and certifications in Casting and CPR/BLS. I have a strong understanding of both clinical and administrative healthcare functions. Adept at performing everyday clinical tasks with a great ability to communicate effectively with patients, providers, and staff. Adaptable in fast-paced healthcare environments. Proficient in EMR systems, scheduling, and administrative duties. Demonstrate a strong foundation in patient safety and office management.
Overview
9
9
years of professional experience
Work History
CMA
UK Saint Claire
08.2017 - Current
- Administered patient assessments and recorded medical histories in orthopedics, urology, cardiology, interventional Pain, wound care, and podiatry settings.
- Assisted healthcare providers with clinical procedures, enhancing patient care efficiency.
- Managed appointment scheduling and patient follow-ups, referrals, prior-authorization,improving office workflow and coordination.
- Educated patients on treatment plans and medication instructions, fostering better health outcomes.
- Collaborated with multidisciplinary teams to streamline communication and improve service delivery standards.
- Trained new staff on clinical protocols and office procedures, ensuring compliance with regulatory standards.
- Streamlined administrative processes by scheduling appointments, managing patient intake, and organizing medical documentation.
- Strengthened team collaboration by actively participating in staff meetings, sharing insights on process improvements, and offering assistance to colleagues when needed.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Minimized errors in billing and insurance claims by accurately recording patient information and verifying coverage details.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
Education
Bachelor of Science - Healthcare Administration
Midway College
Lexington, KY05.2022
Associate of Applied Science - CMA
MCTC
Morehead05.2017
Skills
- Healthcare Operations & Workflow Coordination
- Patient Scheduling & Care Coordination
- HIPPA Compliance & Medical Records Management
- Electronic Health Records, Meditech, Currently working and Training with Epic
- Staff Collaborations & Team Support
- Quality Improvement Initiatives
- CPR/BLS
- Microsoft Word, Excel,Outlook
- Customer Service & Patient Relations
- Specimens collection and processing
- Clinical documentation
- Phlebotomy techniques
- Microsoft word, Excel, Outlook
- Medical terminology
- Healthcare ethics
- Preventive care
- Inventory & Ordering Supplies
- Direct patient care
Timeline
CMA
UK Saint Claire
08.2017 - Current
Bachelor of Science - Healthcare Administration
Midway College
Associate of Applied Science - CMA
MCTC