For Professionals

Pick your region

Search Profiles by Job Title

ENGLISH IN

ENGLISH UK

Deutsh

Español

Français (canada)

Français (france)

italiano

polski

português (brasil)

Login

Edit My Profile

Sign Out

My Account

Skills

Location

School

Company

Name

Search By

Contact Us

Terms of Use

Blog

Accessibility

Privacy Policy

Fraud Awareness

Cookie Policy

About Us

Sitemap

Do Not Sell or Share My Personal Information

All Regions

Bold.pro

Facebook

Instagram

Youtube

Pinterest

What is a Bold Profile?

Job Title

How to Search by

For Employers

Manager

Photo

Contact

Professional Summary

Overview

Work History

Education

Timeline

Tell them why you're reaching out:

I am contacting you because * :

I am contacting you to:

Edit basic information displayed on your Profile

Contact Info

Don't wait! With a free professional profile on Bold.pro you can:

Check your email for submission confirmation and future notifications.

The person you’re trying to reach has disabled the Contact Request option

Contact request cannot be submitted

Success!

Your request is on the way!

Cast a wider net to find even more talent for your team. Start by exploring these profiles.

Cast a wider net to find even more talent for your team. Explore more profiles to find your next great hire.

Cast a wider net and connect with like-minded professionals. Start by exploring these profiles.

Cast a wider net and connect with like-minded professionals. Explore more profiles to grow your network.

You might have mistyped the address or the page has moved.

If you got there from another site, we'd appreciate if you

The Bold Profile you're looking for is no longer available.

We've integrated with our largest Resume Building website, MyPerfectResume, to help you build a professional Bold Profile. Once finished, your Profile will appear on Bold.pro.

You will be redirected from Bold.pro to MyPerfectResume

Associate Principal Engineer

Use our expert recommendations below to get started.

Tell us about your accomplishments

Add anything else you want to know.

Additional information

What are your affiliations?

Select time slots on the calendar below

When are you available to work?

Fill out this section or it will be deleted

This section can't be empty

What skills would you like to highlight?

Showcase your certifications.

What certifications do you have?

Tell us about your {sectionName}

What interests do you have?

What languages do you know?

Focus on your years of experience or amount of courses you have completed.

Showcase your career overview

Highlight your full skillset on your Bold Profile

Show your skills

What software skills do you have?

Briefly tell us about your background

Share your contact information with {name}

See my work availability

Availability

Available

University Overview

Job overview

Hi, I’m

Not Available

If you plan to reach out about a job, feel free to let me know so I don't miss your message.

Bold Profiles Footer Logo

Bold Profiles

By filling out this form, you consent to being contacted and agree to our

Desired Job Title

Work Preference

WORK PREFERENCE

Job Search Status

Location Preference

Important To Me

Work Location

Work Type

As a Customer Experience Manager at TOA Global, I manage the information technology team and oversee the client onboarding, quality improvement, and process enhancement for the accounting outsourcing solutions we provide. With over 10 years of experience in application development and support, I have a strong background in IT and CX, and working on my Six Sigma White Belt certification that enables me to apply lean and agile methodologies to optimize our operations and deliverables. I hold a BA in Communication Science, with a focus on marketing and communication, and I am passionate about customer communication and service. I collaborate with the heads of the onsite managers, the C-suite, and the VP to align our key business strategies and operationalize them across multiple sites in the Philippines. I monitor the resolution rate and quality of our cases and identify areas for improvement and innovation. My goal is to use my combined strengths in IT and CX to enhance customer experience and satisfaction across the accounting sector.

Confident communicator with knack for problem-solving and collaboration. Proven track record in adapting to new challenges and learning quickly. Strong organisational skills and ability to manage multiple tasks efficiently. Enthusiastic about contributing to team success and delivering impactful results.

Experienced worker in many industries, with great knowledge and skills. Exceptional organizational skills, and customer focused to provide the best service. Good leadership, and conduct, experience with large groups, educating, and creating innovative lesson plans/ schedules. Experiences with office work, and management. Detail-oriented professional with experience in records management, Microsoft Office, Excel, and customer service. Can be relied upon to help your company achieve its goals. My goal is to increase my knowledge and move up.

Dedicated Customer Success professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

I am a highly dedicated and motivated worker. My approach to work is characterized by a passion for learning. I am always seeking new ways to improve myself and apply that to my position. My coworkers would describe me as hard-working, always reliable, a great communicator, and enthusiastic about my job. I'm always looking to improve those around me as well through leading by example and coaching. Customer relations is a task that I take quite seriously to ensure customer loyalty and satisfaction. I am always seeking an opportunity to strengthen my skills and further develop myself in the workplace.

Joni Barnes

Summary

Overview

Work History

Customer Experience Manager

Education

Associates - Healthcare Information Technology

High School Diploma -

Skills

Timeline

Customer Experience Manager

Associates - Healthcare Information Technology

High School Diploma -

Similar Profiles

Frankton SteedsmanFrankton Steedsman

David GarubaDavid Garuba

ERICKA FRIASERICKA FRIAS

Omar QuinonesOmar Quinones

Dylan BayerDylan Bayer