JONI BIRCH
Clerk
Dallas,TX
Summary
People Person love to interact with problem solving and staying busy and in a safe environment
Overview
31
31
years of professional experience
1
1
Certification
Work History
Distribution Clerk
USPS
600 TomLaundry Frwy
12.2014 - Current
- Scheduled pickups and deliveries to maintain smooth operations.
- Processed and restocked returns.
- Facilitated receiving and shipping and loading and unloading of goods, transferring products to designated storage sites.
Nurse Aide
Sunrise Medical
Garland, TX
09.2009 - 07.2016
- Assisted with patient transfer and ambulation.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with mobility issues in areas such as beds, wheelchair usage, and automobile travel.
- Kept accurate records of patients' care, condition, and progress.
Patient Care Taker
Denton State School
Denton, TX
12.2013 - 01.2014
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Completed regular check-ins and progress report for each client.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Provided compassionate and patient-focused care to cultivate well-being.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Clerk/Customer Servive
The Wall Street Journal
Dallas, TX
01.1997 - 06.2007
Clerk/Customer Service
The Wall Street Journal
06.1992 - 05.2007
- Responded to customer needs through competent customer service and prompt problem-solving.
- Issued receipts and processed refunds, credits, or exchanges.
- Maintained and managed customer files and databases.
- Organized efficient service responses by directing visitors and callers to correct personnel.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
GED - General Studies
South Grand Prairie High School
Grand Prairie, TX05.1987
Skills
- Basic Mathematical Calculations
- Quality Assurance Standards
- Customer Relations
- Operational Efficiency
Certification
Marketing Skills
Timeline
Distribution Clerk
USPS
12.2014 - Current
Patient Care Taker
Denton State School
12.2013 - 01.2014
Nurse Aide
Sunrise Medical
09.2009 - 07.2016
Clerk/Customer Servive
The Wall Street Journal
01.1997 - 06.2007
Clerk/Customer Service
The Wall Street Journal
06.1992 - 05.2007
GED - General Studies
South Grand Prairie High School