Joni Lindenbaum
Phoenix,AZ
Summary
Detail-oriented Retail Associate with expertise in team coordination and operational efficiency. Skilled in addressing customer concerns and maintaining service excellence at checkout. Trained new employees in cash register operations and customer service, enhancing team performance. Effectively processed transactions and managed returns, ensuring compliance with company policies and fostering customer satisfaction.
Overview
2
2
years of post-secondary education
11
11
years of professional experience
Work History
Head Cashier
Goodwill Of Central And Northern Arizona
Phoenix, AZ
03.2024 - Current
- Coordinated lane coverage and break schedules, ensuring optimal staffing for cashier team.
- Resolved customer concerns with courteous service at checkout lanes.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Processed returns, exchanges, and gift card transactions accurately.
- Monitored store front standards and maintained clean checkout area.
- Trained new team members in cash register operation, stock procedures, and customer service, improving overall team performance.
- Enhanced cashier efficiency by providing comprehensive training on register operations. on POS register procedures and donation store policies.
Addiction Recovery Advisor
Transitional Living Community
Phoenix, AZ
01.2016 - 12.2023
- Coordinated referrals to employment, mental health, and benefits services.
- Provided transitional living guidance for residents navigating housing and community resources.
- Established and supervised peer-counseling and peer-tutoring programs.
- Collaborated with staff to address resident needs and housing transitions.
- Enforced community guidelines and encouraged safe, stable living environments.
- Facilitated group meetings focused on life skills and independent living.
- Responded to resident concerns with calm, respectful crisis support.
Education
Associate of Applied Science - Radiologist Technologist
Maricopa Community Colleges, Gateway Community College
Phoenix, AZ 06.1993 - 06.1995
Skills
- POS operations
- Cash drawer management
- Return management
- Gift card processing
- Cash management
- Customer service
- Team leadership
- Training delivery
- Store front standards
- Problem solving
- Attention to detail
- Conflict resolution
- Clear communication
- Calm demeanor
- Adaptability and dependability
Timeline
Head Cashier
Goodwill Of Central And Northern Arizona
03.2024 - Current
Addiction Recovery Advisor
Transitional Living Community
01.2016 - 12.2023
Associate of Applied Science - Radiologist Technologist
Maricopa Community Colleges, Gateway Community College
06.1993 - 06.1995