Natascha Woody
Temple,TX
Summary
Motivated professional with successful background in the field offering advanced money handling, merchandising and team leadership abilities combined with dedicated and hardworking approach. Focused on maximizing team efficiency and customer satisfaction through training and performance improvements.
Overview
5
5
years of professional experience
2000
2000
years of post-secondary education
Work History
Head Cashier
Lowes Home Improvment
Temple, TX
06.2022 - Current
- Supervised cashiers to ensure efficient customer transactions and service.
- Managed cash registers and processed transactions accurately for customers.
- Trained new cashiers on register operations and customer service best practices.
- Resolved customer inquiries and complaints to enhance shopping experience.
- Coordinated daily cash balancing and deposits with accounting team.
- Maintained cleanliness and organization of checkout area for safety compliance.
- Monitored inventory levels at checkout to prevent stock shortages or delays.
- Collaborated with store management on promotional events and displays at registers.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Helped customers find specific products, answered questions, and offered product advice.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
Night Stocker
Giant Eagle
Columbus, OH
01.2021 - 06.2021
- Replenished inventory by retrieving products from the backroom and placing on shelves.
- Collaborated with team members to optimize stock layout for efficient customer access.
- Monitored product expiration dates and removed outdated items from shelves.
- Operated equipment like pallet jacks and forklifts for efficient stock movement.
- Provided excellent customer service by answering questions about product locations.
- Maintained cleanliness of stock areas to promote a safe working environment.
- Identified damaged goods and reported them to supervisor for return.
- Operated pallet jacks and forklifts to move products throughout warehouse.
- Maintained cleanliness of work areas throughout shift.
- Stored merchandise in designated areas within the store or warehouse facility.
- Received and unpacked deliveries of store merchandise.
- Followed instructions to properly arrange merchandise items.
- Restocked shelves with merchandise from back room storage area.
- Trained new employees on proper procedures for stocking shelves overnight.
- Provided customer service assistance when needed during late night hours.
- Assisted customers with locating items in the store or on the sales floor.
- Rotated stock regularly to ensure freshness of items on display.
- Updated pricing and sales signs to promote merchandise.
- Adhered to company safety policies while working around heavy machinery and equipment.
- Checked in orders for accuracy, quantity and quality.
- Organized stockroom shelves according to product type.
- Checked delivered merchandise and order information to verify shipment accuracy.
- Maintained current and accurate inventory with cycle counts and audits.
- Assisted customers with product, promotion, and policy information.
- Replenished supplies of bags, boxes, and other necessary materials as needed.
- Verified that all incoming shipments were free from damage or defects.
- Prepared products by adding tags and readying pallets for restocking.
- Performed regular maintenance checks on equipment used during shift.
- Informed management of any discrepancies between actual inventory and records on hand.
- Loaded trucks with outgoing orders for delivery to other stores or warehouses.
- Assisted in implementing safety protocols to ensure a secure work environment.
Education
Sales Woman - Sales
IHK
Mainz, Germany 08.2018 - 12.2018
Goethe
Mainz, Germany Skills
- Transaction processing
- Cash register operation
- Customer complaint resolution
- Financial reconciliation
- Inventory management
- Customer relationship management
- Staff supervision
- Visual merchandising
- Retail operations
- Employee training
- Problem solving
- Effective communication
- Team building
- Time management
- Attention to detail
- Store policies
- High-volume transaction handling
- POS system
- Point of sale operation
- Workplace safety
- Price verification and adjustments
- Credit card processing
- Policy enforcement
- Drawer balancing
- Adaptability and dependability
- POS system troubleshooting
- Online order picking
- Hard-working
- Refunds and exchanges
- POS systems
- Heavy lifting
- New hire training
- Price verification
- Customer flow monitoring
- Assignment delegation
- Shrinkage reduction strategies
- Security control
- Visual display
- Proactive problem-solving
- Cash handling
- Customer service
- Bank deposits and reconciliation
- Task delegation
- Employee engagement and motivation
- Verbal/written communication
- Sales expertise
- Opening and closing procedures
- Team leadership
- Time management strength
- Crisis management
- Transaction management
- Loss prevention
- Training and coaching
- Loss prevention strategies
- Cash reconciliation
- Cashier supervision
- Sales forecasting
- POS system proficiency
- Currency conversion
- Sales promotion
Languages
German
Native/ Bilingual
Timeline
Head Cashier
Lowes Home Improvment
06.2022 - Current
Night Stocker
Giant Eagle
01.2021 - 06.2021
Sales Woman - Sales
IHK
08.2018 - 12.2018
Goethe