Sandra Santiago
Pembroke Pines
Summary
Motivated professional with successful background in the field offering advanced money handling, merchandising and team leadership abilities combined with dedicated and hardworking approach. Focused on maximizing team efficiency and customer satisfaction through training and performance improvements.
Results-driven Head Cashier recognized for high productivity levels and efficient task completion. Skilled in cash handling, customer service, and inventory management. Excel in communication, leadership, and problem-solving, ensuring smooth operations and positive customer experiences.
Overview
20
20
years of professional experience
1978
1978
years of post-secondary education
Work History
Head Cashier
IBERIABANK
Miami
02.2003 - 09.2022
- Supervised cash handling and daily transaction processes for client accounts.
- Managed staff schedules and trained team members on cashier procedures.
- Ensured compliance with banking regulations during transactions and audits.
- Processed customer deposits, withdrawals, and transfers accurately and efficiently.
- Collaborated with management to improve customer service protocols.
- Resolved customer inquiries and issues to maintain satisfaction levels.
- Conducted regular cash drawer audits to ensure accuracy and accountability.
- Implemented best practices for inventory control of cash supplies and equipment.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Reviewed financial reports on a weekly basis to ensure accuracy of store operations and compliance with company guidelines.
- Identified opportunities for improving operational efficiency through process optimization initiatives.
Education
Sandra Rodriguez
Thiells, NYSkills
- Cash handling
- Staff training
- Transaction processing
- Compliance auditing
- Customer service
- Operational efficiency
- Staff scheduling
- Team leadership
- Problem resolution
- Effective communication
- Attention to detail
- Performance coaching
- Employee engagement and motivation
- Loss prevention strategies
- Schedule coordination
- High-volume transaction handling
- Employee training
- Positive attitude
- Store opening and closing
- Store opening/closing procedures
- Team discipline management
- Drawer balancing
- Shift scheduling
- Policy enforcement
- Time management strength
- Training and coaching
- Hard-working
- Cash handling expertise
- Cash transfers
- Equipment troubleshooting
- Bank deposits and reconciliation
- Fnancial regulations compliance
- Customer dispute resolution
- Transaction approvals
- Credit card processing
- Multi-tasking skill
- Punctual and reliable
- Transaction management
- Customer service management
- Hospitality and accommodation
- Customer flow monitoring
- Cash flow management
- Security control
- Proactive problem-solving
- Cashier training
- Opening and closing procedures
Languages
English
Full Professional
Spanish
Professional
Timeline
Head Cashier
IBERIABANK
02.2003 - 09.2022
Sandra Rodriguez