Joni Pavlic
North Canton,OH
Summary
Proven Loss Prevention Specialist and Office Manager with a track record of reducing shrinkage and enhancing customer relations at Giant Eagle, Inc. Skilled in CCTV monitoring and critical thinking, adept at resolving complex issues through effective communication and collaboration. Demonstrates initiative in handling confidential matters and providing evidence in legal proceedings.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Loss Prevention Specialist
Giant Eagle, Inc.
Cranberry Township, PA
07.2010 - 02.2025
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
- Responded calmly and promptly to emergency conditions, safety hazards, and threats to life or property.
- Investigated shrink results outside acceptable ranges to determine causes and prevent recurrence.
- Implemented strategies designed to reduce shrinkage due to shoplifting or internal theft.
- Investigated shoplifting cases and provided evidence in court proceedings as needed.
- Performed regular audits of store operations to ensure compliance with safety regulations.
- Collaborated with law enforcement to resolve escalated situations.
- Enforced loss prevention procedures including monitoring CCTV cameras.
- Assisted in training new team members regarding loss prevention best practices.
Office Manager
Hincor, Inc.
Akron, OH
06.1984 - 06.2008
- Provided training to new hires on office policies and procedures.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Used judgment and initiative in handling confidential matters and requests.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
Associates in Criminal Justice - Criminal Justice
Brown Mackey
North Canton, OH06-2010
Skills
- Investigation and interrogation
- Security systems
- External theft prevention
- Internal theft prevention
- Audit procedures
- Incident reporting
- CCTV monitoring
- Customer relations
- Critical thinking and problem resolution
- Customer service
Certification
- Wicklander-Zulawski Certified
References
References available upon request.
Timeline
Loss Prevention Specialist
Giant Eagle, Inc.
07.2010 - 02.2025
Office Manager
Hincor, Inc.
06.1984 - 06.2008
Associates in Criminal Justice - Criminal Justice
Brown Mackey
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