Jo’nica Murray
Cleveland
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
15
15
years of professional experience
Work History
Personal Shopper
Walmart
01.2017 - Current
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Cashier
Walgreens
01.2015 - 01.2017
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
Assistant Manager
Family Dollar
01.2010 - 01.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
Diploma - License Practical Nursing
Bryant & Stratton College
Parma, OH12-2026
BA - Journalism & Promotional Communication
Cleveland State University
Cleveland, OH05-2022
Associate of Arts - Communications
Lakeland Community College
Cleveland, OH05-2019
Skills
- Critical Thinking
- Upbeat and Outgoing attitude
- Relationship building
- Attention to detail
- Planning and organization
- Decision-making
- HIPAA compliance
Timeline
Personal Shopper
Walmart
01.2017 - Current
Cashier
Walgreens
01.2015 - 01.2017
Assistant Manager
Family Dollar
01.2010 - 01.2014
Diploma - License Practical Nursing
Bryant & Stratton College
BA - Journalism & Promotional Communication
Cleveland State University
Associate of Arts - Communications
Lakeland Community College
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