Jonica Hamby
Westerville,OH
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations, with a passion for people and building strong teams.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Overnight Team Lead
Walmart
Lewis Center, OH
11.2023 - Current
- Identified opportunities for process improvements within the department and shift.
- Coordinated with other teams to ensure smooth execution of tasks.
- Analyzed data to identify trends or areas needing improvement.
- Enforced safety rules among team members by conducting regular safety meetings.
- Completed paperwork accurately and timely according to established guidelines.
- Performed daily audits of equipment and facilities, ensuring proper maintenance is performed.
- Monitored workflow, productivity, and customer service levels.
- Provided leadership and guidance to overnight team members.
- Participated in disciplinary action when necessary according to company policies and regulations.
- Conducted regular performance reviews of staff and provided feedback as needed.
- Trained new employees on safety protocols, job duties, and customer service standards.
- Developed strategies to improve overall efficiency and effectiveness of operations.
- Resolved conflicts between staff members or customers in a professional manner.
- Analyzed key performance indicators to identify effective strategies.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Worked closely with human resources to support employee management and organizational planning.
Owner
Vaniti Aesthetics
Columbus, OH
10.2016 - Current
- Reviewed legal documents related to business operations.
- Identified new opportunities for growth, expansion, and diversification.
- Monitored performance of personnel against goals set forth by the company.
- Maintained relationships with existing clients by providing superior customer service.
- Collaborated with other owners on joint ventures and shared resources.
- Oversaw budgeting and financial management.
- Developed policies and procedures for the organization.
- Ensured compliance with applicable laws and regulations related to business operations.
- Provided direction and guidance to employees.
- Researched potential partners in order to expand services offered.
- Ensured compliance with local, state, and federal regulations.
- Managed daily operations of business, including hiring and training staff.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed industry trends to develop competitive strategies.
- Organized events such as trade shows and conferences.
- Created marketing campaigns to attract new customers.
- Developed strategic plans to increase profitability and efficiency.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
- Developed and implemented successful sales strategies to meet business goals.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Hosted special events to boost brand awareness and increase community engagement.
- Implemented successful business strategies to increase revenue and target new markets.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
People Lead
Walmart
Westerville, OH
06.2022 - 11.2023
- Developed initiatives to motivate employees through recognition awards or other incentives.
- Resolved conflicts between team members in a timely manner.
- Sought out opportunities for growth within the department by introducing new technologies or tools.
- Developed strategies for onboarding new employees and training existing ones.
- Coordinated team meetings, ensuring all members were informed of tasks and deadlines.
- Fostered collaboration between teams by organizing brainstorming sessions, workshops.
- Ensured that all staff members followed company policies and regulations.
- Monitored progress of ongoing projects, providing necessary assistance when needed.
- Organized monthly one-on-one meetings with each team member to discuss individual goals and objectives.
- Created performance reviews to measure individual employee's strengths and weaknesses.
- Conducted regular feedback sessions with the team to identify areas of improvement in processes or procedures.
- Addressed any grievances raised by employees promptly in order to maintain a healthy working environment.
- Maintained records of employee attendance, vacation requests, and leaves according to company guidelines.
- Resolved conflicts between employees in a timely manner while maintaining an amicable work environment.
- Assisted in recruiting efforts by conducting interviews and hiring new personnel.
- Evaluated job applications from potential candidates prior to extending offers of employment.
- Facilitated cross-functional collaborations with other departments in order to achieve organizational objectives.
- Developed and implemented strategies to improve team performance, morale and engagement.
- Encouraged innovation amongst the workforce by creating a safe space for creative ideas and experimentation.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Reviewed completed work to verify consistency, quality, and conformance.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Allocated resources effectively to ensure project completion within deadlines and budget.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
Retail Sales Executive
Hatch Beauty
Los Angeles, CA
11.2013 - 06.2015
- Implemented procedures designed to enhance customer satisfaction levels.
- Monitored competitor activities to identify areas of improvement within the business.
- Assisted in the development of marketing plans for current products and new product launches.
- Generated reports on daily, weekly, monthly sales activities for management review.
- Tracked sales performance against objectives set by management.
- Ensured compliance with all relevant health and safety regulations.
- Maintained a thorough knowledge of store policies regarding payments, returns, exchanges, warranties.
- Collaborated with other departments within the organization to ensure smooth operations.
- Initiated special promotions to drive up sales volumes during peak periods.
- Organized store displays to maximize visibility of merchandise items.
- Developed and implemented effective sales strategies to increase customer base.
- Developed relationships with customers through personalized service.
- Performed accurate record keeping of inventory and sales data.
- Participated in staff meetings to discuss upcoming initiatives and strategies.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Increased store sales by cross-selling complementary items.
- Monitored team sales targets and addressed deficiencies.
- Built talented and successful team that increased department sales.
- Fostered a positive work environment, encouraging teamwork and employee engagement.
- Trained new and existing staff on product knowledge, sales techniques, and customer service standards.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Provided in-depth information on product features so customers could make educated buying decisions.
- Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Coordinated staff schedules, ensuring adequate coverage during peak shopping periods.
- Maintained inventory levels, ensuring stock availability while minimizing excess.
- Conducted market research to stay informed about industry trends and competitive products.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Set individual and team sales goals, motivating staff to meet and exceed these targets.
- Demonstrated knowledge of audit and compliance standards.
- Implemented loss prevention strategies to reduce shrinkage and improve profitability.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Conducted regular performance reviews, providing constructive feedback and coaching to improve sales skills.
Education
Workday Certification - Human Resources
Walmart
Westerville, OH01-2023
State Certification - Esthetics
The Aveda Institute
Columbus, Oh06-2009
State Certification - Masaage Therapy
Everest Institute
Columbus, OH08-2008
BBA - Business
Purdue University - North Central
Westville, INBachelor of Science - Associate of Arts Transfer Program
The Ohio State University
Columbus, OHSkills
- Interpersonal Skills
- Problem-solving aptitude
- Improvement plan knowledge
- Business Development
- Analytical Skills
- Program Evaluation
- Relationship Building
Languages
Spanish
Limited
Certification
- Holds a wellness certificate, and incorporates total body and mind wellness into team initiatives utilizing company resources to best serve my teams.
Timeline
Overnight Team Lead
Walmart
11.2023 - Current
People Lead
Walmart
06.2022 - 11.2023
Owner
Vaniti Aesthetics
10.2016 - Current
Retail Sales Executive
Hatch Beauty
11.2013 - 06.2015
Workday Certification - Human Resources
Walmart
State Certification - Esthetics
The Aveda Institute
State Certification - Masaage Therapy
Everest Institute
BBA - Business
Purdue University - North Central
Bachelor of Science - Associate of Arts Transfer Program
The Ohio State University