Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jo’nica Murray

Cleveland

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

11
11
years of professional experience

Work History

Personal Shopper

Walmart
Clevelan, OH
01.2017 - Current
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.

Cashier

Walgreens
Cleveland, OH
01.2015 - 01.2017
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.

Education

No Degree - License Practical Nursing

Northern Career Institute
Eastlake, OH
06-2027

BA - Journalism & Promotional Communication

Cleveland State University
Cleveland, OH
05-2022

Associate of Arts - Communications

Lakeland Community College
Cleveland, OH
05-2019

Skills

  • Critical Thinking
  • Upbeat and Outgoing attitude
  • Relationship building
  • Attention to detail
  • Planning and organization
  • Decision-making
  • HIPAA compliance
  • Compassion and empathy
  • Vital signs monitoring
  • Patient care
  • Time management

Timeline

Personal Shopper

Walmart
01.2017 - Current

Cashier

Walgreens
01.2015 - 01.2017

BA - Journalism & Promotional Communication

Cleveland State University

Associate of Arts - Communications

Lakeland Community College

No Degree - License Practical Nursing

Northern Career Institute