Jonica Olivo
Glastonbury ,CT
Summary
Dynamic sales professional with a proven track record at Victoria's Secret, excelling in customer service and team leadership. Skilled in cash handling and visual merchandising, I consistently achieve sales targets while fostering strong client relationships. My commitment to delivering exceptional experiences drives customer loyalty and repeat business. Our motto at Victoria’s Secret is “LOVE the customer” and “D.E.I” which stands for Diversity, Equity and Inclusion. The highlight of my work day is establishing that genuine connection with my clients and helping them find exactly what they need! If they have a question I have an answer.
Overview
16
16
years of professional experience
Work History
Lead Sales Associate
Victorias Secret
11.2022 - Current
- Provide a comfortable, inviting atmosphere for my clients and establish GENUINE connection! (My favorite part)
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Trained, coached, and mentored new sales associates for maximum performance.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Delivered excellent customer service for repeat business and referrals.
- Trained new sales associates to ensure consistent performance across the team.
- Developed and maintained knowledge of current sales and promotions.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
- Implemented visual merchandising strategies to improve product presentation and increase sales conversions.
- Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.
- Achieved monthly sales targets consistently by employing persuasive selling techniques tailored to each customer''s unique needs.
- Demonstrated effective communication skills when presenting sales pitches, addressing concerns, or negotiating deals with clients.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Trained new employees on customer service, money handling and organizing strategies.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Informed customers of promotions to increase sales productivity and volume.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Set and achieved company defined sales goals.
Cashier Team Lead
Bath & Body Works
09.2022 - 10.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Quickly and accurately counted drawers at start and end of each shift.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Operated POS cash register and equipment to collect payments.
- Increased customer loyalty and retention.
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
Sales Consultant
Scentsy Fragrance
09.2015 - 03.2018
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Responded to telephone and in-person requests for information.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Stayed knowledgeable on latest Product or Service innovations and technological advancements through continuous training.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Maximized customer retention by resolving issues quickly.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Came up with creative ways to produce and distribute samples, catalogs and product!
Assistant Kindergarten Teacher
Helke Elementary
10.2010 - 05.2011
- Supported students'' language development through immersive storytelling sessions, engaging word games, and focused vocabulary building exercises.
- Collaborated with fellow teachers to develop and implement cross-curricular projects, fostering a comprehensive learning environment.
- Coordinated special events like field trips and holiday celebrations to create memorable experiences for students while strengthening bonds between classmates.
- Managed classroom behavior effectively by establishing clear expectations and consistently enforcing rules and consequences.
- Participated in ongoing professional development opportunities to stay current on best practices in early childhood education methodologies.
- Assisted in the assessment of student progress using various evaluation methods such as quizzes, observations, portfolios, and anecdotal records.
- Enhanced student comprehension by utilizing visual aids, hands-on activities, and real-world examples.
- Promoted social development and emotional well-being among students by incorporating cooperative learning activities into daily routines.
- Implemented creative art projects that encouraged self-expression while developing fine motor skills essential for kindergarten readiness.
- Established positive relationships with parents through regular communication, supporting their involvement in their child''s education.
- Addressed individual student needs by implementing differentiated instruction strategies and tailoring lesson plans accordingly.
- Ensured a safe learning environment for all students by closely monitoring play areas, managing allergies, and responding swiftly to emergencies as needed.
- Provided one-on-one support for students struggling academically or socially, resulting in improved confidence levels and overall success within the classroom setting.
- Delivered structured lessons on readiness skills by emphasizing phonics, language skills, literature, and handwriting.
- Arranged parent-teacher conferences to address student progress and collaboratively set goals for areas of improvement.
- Teamed with other professionals to enhance student learning experiences.
- Incorporated art, music and physical activity into curriculum for well-rounded education.
- Created and supervised variety of hands-on learning activities for fun and engagement.
- Rewarded student success by utilizing praise and positive reinforcement techniques.
- Helped struggling students by motivating and encouraging kids to reach full potential.
- Utilized various assessment strategies to evaluate student performance.
- Observed and assessed student performance and charted progress.
- Promoted social and emotional learning by creating social activities and clubs.
Office Assistant
CASCOM Cable
08.2009 - 03.2010
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- This job opportunity was given to me by my dad, who owned Cascom Cable company at the time. It was short lived as I found another assistant opportunity a year later. I helped my father with writing and balancing checks, organization, cleaning and greeting staff/customers.
Education
High School Diploma -
Vandalia Butler Highschool
Vandalia, OH05.2012
Skills
- Customer service
- Retail store operations
- Cash handling
- Opening and closing procedures
- Team leadership
- Goal oriented
- POS system operation
- Flexible schedule
- Teamwork and collaboration
- Visual displays and presentations
- Client relationship management
- Inventory and stocking
- Mentoring and training
- Product merchandising
- Product knowledge expertise
- Relationship building
- Customer care
- Positive customer experience
- Sales strategy
- Loss prevention
- Persistent and resilient
- Sales promotions
- Negotiation
Timeline
Lead Sales Associate
Victorias Secret
11.2022 - Current
Cashier Team Lead
Bath & Body Works
09.2022 - 10.2022
Sales Consultant
Scentsy Fragrance
09.2015 - 03.2018
Assistant Kindergarten Teacher
Helke Elementary
10.2010 - 05.2011
Office Assistant
CASCOM Cable
08.2009 - 03.2010
High School Diploma -
Vandalia Butler Highschool
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