JONICE GOULBOURNE
Private Family
11
years of professional experience
Versatile and adaptable team member with experience across customer service, sales, and operations. Demonstrates the flexibility to take on new responsibilities and the ability to learn new roles quickly. Skilled in supporting multiple departments, handling high-volume environments and customer needs, solving problems, and keeping daily operations running efficiently while adapting to changing demands. Brings initiative, reliability, a strong work ethic, and a commitment to exceeding expectations, with a proven willingness to step up, support others, and contribute wherever needed.
Work History
Nanny / Childcare Provider
11 Years- Provide dependable daily care and supervision while maintaining a safe, clean, and organized environment.
- Plan and manage routines, schedules, activities, meals, and age-appropriate learning.
- Maintain strong attention to hygiene, safety, and individual needs while communicating with parents.
- Assist with homework and educational activities and encourage positive behavior and development.
- Demonstrate patience, responsibility, multitasking, time management, and sound judgment.
Admitting Clerk I
1 Year 6 Months- Registered and admitted patients while accurately collecting and verifying demographic, contact, insurance, and identification information.
- Assisted patients and families throughout the admission process, answered questions, and provided professional customer service in a hospital setting.
- Entered and updated patient information in electronic hospital registration systems with strong attention to accuracy and detail.
- Verified insurance and registration information and helped ensure required documentation was complete and properly recorded.
- Handled confidential patient information in accordance with hospital privacy and confidentiality requirements.
- Coordinated with clinical and administrative departments to support smooth patient flow and timely admissions.
- Managed multiple priorities in a busy healthcare environment while maintaining professionalism, organization, and accuracy.
- Communicated effectively with patients, visitors, nurses, physicians, and other hospital staff.
Cashier / Sales Associate
1 Year 1 Month- Provided customer service throughout the store, with hands-on experience across every major department.
- Worked with specialized teams including inventory and audit and supported merchandising, stocking, and department operations.
- Trained across plumbing, electrical, garden, paint, hardware, and other departments to assist customers and support store needs.
- Processed transactions, returns, and customer concerns while maintaining accuracy and professionalism.
- Worked overnight shifts and traveled to other Home Depot locations when additional staffing support was needed.
- Assisted with inventory, stocking, organization, recovery, and maintaining clean and safe work areas.
- Completed paperwork and administrative tasks and used Microsoft Word and computer-based systems.
- Adapted quickly to changing assignments, high-volume periods, and different store environments.
Cashier
2 Years- Provided courteous and efficient customer service in a high-volume retail environment.
- Processed cash, credit, and debit transactions accurately and handled customer questions and concerns.
- Assisted with stocking, shelf maintenance, store organization, and daily store operations.
- Supported opening and closing procedures and maintained a clean, orderly work area.
- Balanced multiple responsibilities while maintaining accuracy, professionalism, and attention to detail.
Education
Coursework
High School Diploma
Skills
Patient Registration & Admissions
Customer Service
Insurance / Demographic Verification
Electronic Registration Systems
Patient Flow Support
Teamwork & Collaboration
Inventory & Stocking
Safety Awareness
Professionalism
Fast-Paced Environments
Clean & Organized Work Areas
Patient & Family Support
Data Entry & Documentation
Confidential Information Handling
Microsoft Word & Computer Skills
Communication & Active Listening
Multitasking & Time Management
Organization & Attention to Detail
Problem Solving
Adaptability
Cash Handling
Timeline
Admitting Clerk I
Mount Sinai South Nassau
07.2022 - 01.2024Read More
Cashier / Sales Associate
The Home Depot
12.2017 - 01.2019Read More
Cashier
Duane Reade
01.2016 - 01.2018Read More
Nanny / Childcare Provider
Private Family
08.2015 - CurrentRead More
Newtown High School
High School Diploma
Read More
Borough of Manhattan Community College
Coursework
Read More