Summary
Overview
Work History
Education
Skills
Work Preference
Interests
Timeline
Hi, I’m

Jonilee Louthan

Greenville,TX
Jonilee Louthan

Summary

Proven leader in fraud prevention and operational efficiency, with a history at JPMorgan Chase enhancing asset protection and customer trust through innovative strategies and critical thinking. Skilled in fraud detection and fostering effective communication, I've driven continuous improvement, significantly reducing operational inefficiencies. My analytical mindset and investigative abilities have been pivotal in streamlining processes and boosting productivity. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
years of professional experience

Work History

JPMorgan Chase

Fraud Prevention Specialist II
04.2022 - Current

Job overview

  • Developed comprehensive fraud prevention strategies to protect company assets and maintain customer trust.
  • Reviewed transactions and receipts to identify any suspicious activity.
  • Implemented robust authentication protocols to minimize chances of unauthorized access to sensitive information or accounts.


Dicks Sporing Goods

Front End Team Lead
10.2021 - 04.2022

Job overview


  • Maintained transaction security by verifying payment cards against identification.
  • Maintained accurate records of sales and financial transactions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Endocrine Associates Of Dallas

Office Manager
06.2021 - 01.2022

Job overview

  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Delivered performance reviews, recommending additional training or advancements.


Tots N Teens Pediatrics

Business Manager
06.2020 - 06.2021

Job overview

  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
  • Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
  • Coordinated team schedules to keep shifts properly staffed during busy periods.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Golden Plains Community Hospital

Revenue Cycle Manager
08.2017 - 03.2020

Job overview

  • Monitored and guided revenue cycle operations.
  • Implemented process improvements, ensuring accurate charge capture and coding compliance.
  • Provided staff training on revenue cycle management best practices, increasing productivity across the department.
  • Completed financial reporting and analysis for billing revenue cycle.
  • Streamlined workflows to minimize claim rejections and maximize reimbursement rates from insurance providers.
  • Analyzed complex data sets to derive actionable insights for improving internal processes related to revenue cycle management.
  • Reduced accounts receivable days outstanding, optimizing billing and collections efforts.
  • Created financial dashboards to provide insights into key performance indicators.

OSU Medical Center

Office Manager
06.2015 - 08.2017

Job overview

  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

Southern Nazarene University
Bethany, OK

MBA from Health Administration
11.2016

University Overview

Southern Nazarene University
Bethany, OK

Bachelor of Science from Organizational Leadership
12.2008

University Overview

Skills

  • Analytical mindset
  • Fraud Prevention Strategies
  • Critical thinking abilities
  • Investigative abilities
  • Continuous Improvement Focus
  • Fraud detection techniques
  • Identity Verification
  • Verbal and written communication
  • Telephone and email etiquette
  • Effective Communication
  • Fraud Detection
  • Trend Analysis

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementPersonal development programs

Interests

Reading

Exercising

Outdoor activities

Timeline

Fraud Prevention Specialist II
JPMorgan Chase
04.2022 - Current
Front End Team Lead
Dicks Sporing Goods
10.2021 - 04.2022
Office Manager
Endocrine Associates Of Dallas
06.2021 - 01.2022
Business Manager
Tots N Teens Pediatrics
06.2020 - 06.2021
Revenue Cycle Manager
Golden Plains Community Hospital
08.2017 - 03.2020
Office Manager
OSU Medical Center
06.2015 - 08.2017
Southern Nazarene University
MBA from Health Administration
Southern Nazarene University
Bachelor of Science from Organizational Leadership

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Jonilee Louthan