Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Hi, I’m
JONISE HALL
Customer Service Representative
Norcross,GA
Summary
Overview
10
years of professional experience
3
years of post-secondary education
Work History
AmazonAtlanta, GA
Remote Customer Service Associate
05.2016 - Current
Job overview
- Informed customers about special promotions and provided detailed information for various products.
- Responded to a high volume of customer calls and emails to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with empathy, positive attitude and focus on customer satisfaction.
DHLAtlanta, GA
Warehouse Associate
05.2015 - 02.2016
Job overview
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
- Oversaw special handling requirements and necessary documentation related to hazardous and sensitive materials.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Surrounded items in cling film, padded blankets and tape to protect from damage.
IKEAAtlanta, GA
Cashier
03.2013 - 03.2015
Job overview
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Tech High Charter SchoolAtlanta, GA
High School Diploma
08.2006 - 12.2009
University Overview
Skills
Customer support
Timeline
Remote Customer Service Associate
Amazon
05.2016 - Current
Warehouse Associate
DHL
05.2015 - 02.2016
Cashier
IKEA
03.2013 - 03.2015
Tech High Charter School
High School Diploma
08.2006 - 12.2009
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