Stephanie Gardner
Wilson,NC
Overview
8
8
years of professional experience
Work History
Remote Customer Service Associate
CarMax
02.2025 - Current
- As a customer service consultant I make inbound and Outbound calls, chat support, tech support, and help transactions as needed. First call resolution.
Remote Customer Service Representative
Get-Insured VIMO
07.2024 - 02.2025
- Inbound and Outbound Calls
- One Call Resolutions
- Live Chats and Email
- Assist with Application Process
- Triage Accounts
- Enroll Customers in desired health plans
Quality Assurance Technician
Smithfield Foods
07.2022 - 04.2023
- Testing: Setting up and performing tests to measure performance and identify quality issues
- Analyzing: Interpreting test results and writing reports
- Documenting: Maintaining records of inspections and documenting any design or manufacturing issues
- Recommending: Analyzing data and suggesting improvements to improve quality and consistency
- Training: Training employees to understand regulations, follow procedures, and work within systems
- Supporting: Working with QA and manufacturing staff to ensure inspection and testing procedures are implemented and maintained
- Developing: Assisting in the development of standards to meet quality specifications
Quality Assurance Technician
Butterball LLC
11.2017 - 05.2022
- Testing: Setting up and performing tests to measure performance and identify quality issues
- Analyzing: Interpreting test results and writing reports
- Documenting: Maintaining records of inspections and documenting any design or manufacturing issues
- Recommending: Analyzing data and suggesting improvements to improve quality and consistency
- Training: Training employees to understand regulations, follow procedures, and work within systems
- Supporting: Working with QA and manufacturing staff to ensure inspection and testing procedures are implemented and maintained
- Developing: Assisting in the development of standards to meet quality specifications
Education
High School Diploma -
Kinston High School
Kinston, NCSkills
- Oversaw comprehensive account management processes to enhance client relationships
- Assisted teams in completing projects on schedule and within budget Supported project coordination efforts to enhance team collaboration Contributed to problem-solving initiatives to improve project outcomes
- Assisted healthcare teams in achieving sales targets through effective communication and relationship building Supported clients in understanding product benefits and features to enhance satisfaction Collaborated with colleagues to streamline sales processes and improve customer engagement
- Delivered comprehensive help desk support to resolve technical issues efficiently
- Managed inbound call operations to ensure efficient customer service delivery
- Conducted outbound calls to engage potential clients and provide product information Assisted team members in maintaining accurate records of customer interactions Supported efforts to enhance customer satisfaction through effective communication
- Delivered comprehensive technical support to resolve user issues efficiently
Timeline
Remote Customer Service Associate
CarMax
02.2025 - Current
Remote Customer Service Representative
Get-Insured VIMO
07.2024 - 02.2025
Quality Assurance Technician
Smithfield Foods
07.2022 - 04.2023
Quality Assurance Technician
Butterball LLC
11.2017 - 05.2022
High School Diploma -
Kinston High School