Jonita Reeves Johnson
Grand Prairie,Tx
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Recognized for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. With over twenty years of experience in customer service, brings a wealth of knowledge and expertise to deliver exceptional support and satisfaction to clients.
Overview
27
27
years of professional experience
Work History
Logistics Associate
Chris's Moving Company
09.2016 - 11.2020
- Handing assignments to co-workers
- Monitoring and Managing all Operations in the department
- Tracked orders and notified customers of status or potential delays.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Moved furniture and boxes using utility dolly and truck ramp.
Receptionist
L.A Fitness
07.2013 - 10.2016
- In and outbound calls
- Helping customers with their accounts
- Starting new accounts
- Also creating new accounts for new customers
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Scheduled office meetings and client appointments for staff teams.
Avon Representative
Avon
05.2009 - 11.2011
- Helping with products sales in monthly catalog
- Preparing services to help sales representatives to target the customers with use of an advertising
- Proven ability to learn quickly and adapt to new situations.
- Gained extensive knowledge in data entry, analysis and reporting.
- Passionate about learning and committed to continual improvement.
Housekeeping Aide
Mamis Cleaning Service
03.2005 - 04.2008
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Removed soiled sheets, washcloths and towels.
- Prepared rooms with top-notch standards every time.
- Adhered to optimal standards for cleanliness, appearance and service.
- Removed dirt, dust, grease and from surfaces using proper solutions.
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Trained other staff members by physically demonstrating complex tasks.
- Cleaned carpets by vacuuming, shampooing, deodorizing, and disinfecting.
Receptionist Administrator
Northside Community Center
05.1994 - 12.1997
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Acted as first point of contact and set appointments for prospective clients.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL05-2026
Certificate of Technical Studies - Help Desk End User
TPTI
Arlington TX07-2023
Certificate Of Massage Therapist - Massage Therapy
Everest College
Massage Therapy03-2011
Certificate - CNA
Minnesota Community College
01.1997
Skills
- Documentation management
- Carrier negotiation
- Delivery confirmation
- Customer service
Timeline
Logistics Associate
Chris's Moving Company
09.2016 - 11.2020
Receptionist
L.A Fitness
07.2013 - 10.2016
Avon Representative
Avon
05.2009 - 11.2011
Housekeeping Aide
Mamis Cleaning Service
03.2005 - 04.2008
Receptionist Administrator
Northside Community Center
05.1994 - 12.1997
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Certificate of Technical Studies - Help Desk End User
TPTI
Certificate Of Massage Therapist - Massage Therapy
Everest College
Certificate - CNA
Minnesota Community College
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