JonJelyn Savage
Conyers,GA
Summary
Effective Medical Claims Processor with strong background building rapport with providers to discuss claim status or claim denials. Driven performer equipped to handle multiple administrative tasks effectively.
Overview
14
14
years of professional experience
Work History
Medical Claims Processor
BroadPath Healthcare
04.2021 - 03.2024
- Increased claim processing efficiency by implementing new software and streamlining workflows.
- Reduced errors in claims submissions through meticulous attention to detail and thorough review processes.
- Maintained a high level of customer satisfaction by promptly addressing inquiries and resolving issues related to medical claims.
- Processed high volumes of medical claims accurately and efficiently under tight deadlines, ensuring prompt payment for services rendered.
Customer Support Specialist
Dell Perot Systems
07.2019 - 02.2021
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Streamlined support processes for increased efficiency and reduced response times.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
Claims Analyst
Cigna Healthcare
06.2010 - 05.2019
- Streamlined workflow processes for improved efficiency and reduced claim resolution times.
- Enhanced overall team performance by providing mentorship, guidance, and training to junior claims analysts.
- Reduced claim processing time by streamlining workflow and implementing efficient case management strategies.
Education
Bachelor of Arts - Healthcare Management
American InterContinental University
Schaumburg, IL12.2005
Diploma - Medical Office Professional
Concorde Career College
Memphis, TN08.1997
Skills
- Proven written and oral communication skills
- Logical Problem-solving abilities
- Organization and work prioritization skills
- Microsoft Office Suite
Timeline
Medical Claims Processor
BroadPath Healthcare
04.2021 - 03.2024
Customer Support Specialist
Dell Perot Systems
07.2019 - 02.2021
Claims Analyst
Cigna Healthcare
06.2010 - 05.2019
Bachelor of Arts - Healthcare Management
American InterContinental University
Diploma - Medical Office Professional
Concorde Career College
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