REBECCA NUNEZ
Hesperia,CA
Summary
Dedicated and results-driven customer support specialist with experience in providing exceptional service in fast-paced environments. Seeking to leverage expertise in customer support to contribute to a dynamic team and drive positive customer experiences.
Overview
4
4
years of professional experience
Work History
Medical Claims Processor
Desert Valley Medical Group
2023 - Current
- Analyzed claims for accuracy, completeness, and compliance with policy terms.
- Handled and validated confidential information such as invoices for accuracy.
- Maintained a high level of customer satisfaction by promptly researching and analyzing to resolve customer issues and provide solutions.
- Research data on assigned topics, using databases, files, spreadsheets, and /or other systems and sources.
- Review, validate, and enter data into various systems with a high level of accuracy.
Medical Billing Specialist
Cure Physical Therapy
2018 - 2023
- Assisted customers with income qualified programs by communicating program eligibility criteria, benefits, and application procedures.
- Processed applications and invoices, ensuring accuracy and adherence to established procedures and coding guidelines.
- Provided resolution of account issues
- Assisted customers over the phone to answer questions and
resolve issues.
Server
Bento Box Japanese Grill
01.2020 - 01.2021
- Managed a high volume of customer interactions on a daily basis, maintaining a friendly and professional demeanor
- Demonstrated strong communication skills by effectively explaining menu items, making recommendations, and accommodating dietary restrictions
- Developed strong multitasking skills by managing a high volume of tables while maintaining attention to detail and accuracy
Education
California State Polytechnic University, Pomona
Pomona, CASkills
- Proficient in Microsoft Office Suite, Outlook, and SharePoint
- Experience with SAP
- Skilled in operating basic office machines, including copiers, fax machines, and scanners
- Ability to research and analyze information
- Strong oral and written communication skills
- Demonstrate strong judgment and decision-making skills in diverse and challenging situations
Timeline
Server
Bento Box Japanese Grill
01.2020 - 01.2021
Medical Claims Processor
Desert Valley Medical Group
2023 - Current
Medical Billing Specialist
Cure Physical Therapy
2018 - 2023
California State Polytechnic University, Pomona
Similar Profiles
Marilyn Michele NelsonMarilyn Michele Nelson
Medical Assistant at Desert Valley Medical GroupMedical Assistant at Desert Valley Medical Group
Jasmine EspinozaJasmine Espinoza
Nursing Student Extern at Desert Valley Medical GroupNursing Student Extern at Desert Valley Medical Group
Holly FloresHolly Flores
Referral Tech-Managed Care Dept at Desert Valley Medical GroupReferral Tech-Managed Care Dept at Desert Valley Medical Group